Marketing Manager, Rebates & Rewards Program

The Marketing Manager, Rebates & Rewards manages corporate rebate programs while building and maintaining strong relationships with our customers who participate in these programs. The incumbent is tasked to use an analytical mindset to develop and improve loyalty programs and processes year over year, increasing the customer centric model while driving sales growth in the business. Their primary focus is on understanding client needs, ensuring satisfaction, and driving ongoing engagement through our rebate and rewards programs while ensuring business growth through customer buying behaviors.

Incumbent would manage new and existing corporate marketing rebate programs, including new program development, program carry over and on time payouts with vendors. Manager will enforce rebate policies while identifying continuous improvement on financial loyalty programs & digital experiences to enhance customer loyalty, retention, and acquisition.

Incumbent will also be responsible for overseeing the marketing specialist that delivers on the day-to-day program activities, including but not limited to program policies, procedures, program reporting and program enhancements driving the success of said programs to the businesses.

The ideal candidate will have a strong background in business analytics, rebate program management, business acumen, with a keen understanding of market trends, data analysis, customer behavior and a proven track record of driving customer satisfaction and enhanced loyalty.

• Bachelor's degree in business administration, Marketing, Finance, or a related field or 7+ years relevant experience in the required field. An MBA or other advanced degree can be a plus.
• 5+ years of experience in program management, marketing, finance, or a related field.
• Proven experience managing rebate or incentive programs is highly desirable.
• Ability to analyze data, generate reports, and make data-driven decisions.
• Strong project management skills to oversee the execution of rebate programs.
• Excellent written and verbal communication skills for interacting with customers, internal teams, and external partners.
• Strong customer service skills to handle inquiries and resolve issues effectively.
• High level of accuracy and attention to detail in processing rebate claims and maintaining records.
• Ability to identify issues and develop effective solutions.
• Familiarity with CRM systems (Salesforce Loyalty Engine preferred) and data analysis tools like Power BI
• Understanding of rebate program structures, policies, and best practices.
• Knowledge of relevant legal and regulatory requirements.
• Familiarity with market trends and competitive landscape in the industry
• Ability to understand and manage various business situations effectively as it relates to customer loyalty and rebate and rewards programs