Customer Experience Research Manager
CDI
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Malvern
Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, trim, insulation, drywall and ceilings.
A subsidiary of Saint-Gobain, one of the world's largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada. www.certainteed.com
Reporting to the Director of Integrated Marketing, the Marketing Account Manager is responsible for building and maintaining strong relationships with internal stakeholders ensuring the successful delivery of comprehensive marketing projects that drive CertainTeed & Saint-Gobain Business Units growth and enhance our brand presence. The Marketing Account Manager acts as a liaison between the internal Marketing team and the Business Units, 'owning' the relationship and projects end to end, with the goals of 1) fostering trust; 2) developing strategic Integrated Marketing plans and advertising campaigns to drive the business forward; and 3) delivering exceptional service to enhance relationship loyalty and satisfaction, ensuring goals are met.
We are seeking an experienced, results-driven, empathetic, and proactive professional to join the Corporate Marketing organization in a role that requires a strong understanding of the marketing and advertising trends within the construction and building industry. Digital and traditional channel mix experience is a plus. An account manager with a do-what-it takes attitude who can wear various hats from crafting annual Marketing Plans, Identifying Must win Battles , Planning an annual media spend road-map, to brainstorming as needed, evaluating if creative ideas meet the Business Units need and supporting the internal creative or channel owner teams.
The position demands a great Marketing and Advertising knowledge on the journey of anticipating CertainTeed Business Unit's needs, address feedback and deliver complete campaigns and any form of content/ads supporting their needs, on time, to bolster marketing impact.
The work will often be on multiple projects (and brands). Attention to detail, executive presence and organizational skills are essential so nothing slips through the cracks. It is imperative that this individual is detailed-oriented, can anticipate and solve problems, build trust, meet stringent deadlines, and manage scopes of work.
The candidate should have a track record of generating results proven with data. A resilient, detail-oriented and adaptable communicator that will be CertainTeed Business Units best partner and deeply understand their customers, sustainable construction solutions, products, key markets, challenges and growth opportunities to deliver bespoke campaigns and marketing plans that go above and beyond to drive business growth.
Relationship Management:
Integrated Marketing Strategic Planning and Market Research:
Integrated Marketing Campaigns, Collateral & Ad-hoc Projects evangelism and coordination
Campaign Performance:
Salaire : Salaire selon profil
Référence : 64216