Project Manager, Loyalty & Incentive SystemsSaint-Gobain

We are seeking an experienced, technically proficient and customer obsessed Project Manager, Loyalty & Incentives to lead the design, implementation, and scaling of loyalty, rebates, and incentive programs that deepen customer engagement and drive measurable business growth.
This role requires strong technical program leadership, systems thinking, and cross functional leadership. The successful candidate will serve as a strategic owner of loyalty initiatives, partnering closely with IT, Finance, Sales, Digital, Data/Analytics, Operations, and external vendors to deliver scalable, compliant, and automated loyalty solutions across the organization.
In addition, this role will play a key role in shaping and advancing the Saint-Gobain 360 loyalty strategy in North America, working across multiple business units and contributing to competitive intelligence, market analysis, and strategic roadmap development.
The ideal candidate brings deep experience in technical project management, loyalty or incentive programs, and enterprise systems, with a demonstrated ability to translate business strategy into robust technical and operational solutions.

Program Strategy & Design
• Lead the translation of business objectives into comprehensive loyalty and incentive program designs, including reward structures, earning logic, eligibility criteria, segmentation strategies, and omnichannel customer experience flows.
• Define program KPis, success metrics, and measurement frameworks in partnership with Analytics and Finance.
• Evaluate, recommend, and influence the selection of loyalty platforms, vendors, and enabling technologies.
Technical Program & Project Management
• Own end-to-end delivery of loyalty and incentive initiatives, from discovery and requirements through implementation, testing, deployment, and post-launch optimization.
• Develop detailed functional and technical requirements for backend systems supporting rebates, points accrual, redemptions, customer identity, and financial tracking.
• Act as a senior liaison between business stakeholders and technical teams, ensuring requirements are clearly defined, technically feasible, and aligned with enterprise architecture.
• Lead complex system integrations across CRM, ERP, marketing automation, e-commerce platforms, mobile applications, and data warehouses.
• Manage project plans, timelines, dependencies, risks, issues, and stakeholder communications with minimal oversight.

Operational Excellence & Governance
• Design and implement scalable operational workflows and governance models for program administration, customer support, exception management, and financial reconciliation.
• Partner closely with Finance to ensure incentive calculations are accurate, compliant, auditable, and aligned with accounting standards.
• Establish and maintain high-quality documentation, including process maps, system diagrams, data flows, and standard operating procedures.
Cross Functional Leadership
• Partner with Strategy, Digital, Loyalty, and Marketing Communications to deliver seamless, intuitive customer journeys across digital and third-party channels.
• Monitor program performance, customer behavior, and feedback to identify opportunities for optimization, innovation, and expansion.
• Contribute to long-term roadmap planning and continuous improvement initiatives.
Customer Experience & Optimization
• Partner with Strategy, Digital, Loyalty, and Marketing Communications to deliver seamless, intuitive customer journeys across digital and third-party channels.
• Monitor program performance, customer behavior, and feedback to identify opportunities for optimization, innovation, and expansion.
• Contribute to long-term roadmap planning and continuous improvement initiatives.