Opening & Onboarding Director L&L ENAGroupe ACCOR

Accor est un leader mondial de l'hôtellerie, fort de plus de 5 000 hôtels et de 10 000 espaces de restauration et bars implantés dans 110 pays. Le groupe déploie un écosystème hôtelier pleinement intégré, qui compte parmi les plus diversifiés du secteur. Celui-ci associe des enseignes de luxe et haut de gamme à des offres milieu de gamme et économiques, adossées à des concepts lifestyle exclusifs, lieux de spectacle et de divertissement, vie nocturne, restaurants et bars, résidences privées, hébergements partagés, services de conciergerie, espaces de co-working... Accor dispose ainsi d'un portefeuille de marques incomparables, animé par quelque 300 000 collaborateurs à travers le monde. Plus de 65 millions de membres bénéficient par ailleurs du programme de fidélité complet du groupe, ALL - Accor Live Limitless, le compagnon lifestyle du quotidien, qui donne accès à un large éventail de récompenses, de services et d'expériences. Le groupe s'attache en outre, au travers de ses initiatives Planet 21 - Acting Here, Accor Solidarity, RiiSE et ALL Heartist Fund initiatives, à agir concrètement en matière d'éthique et d'intégrité professionnelle, de tourisme responsable, de développement durable, d'engagement solidaire, de diversité et d'inclusion.

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world !

Here is where your greatest challenge awaits you: 

The Opening & Onboarding Director is reponsible of the Accor's internal application landscape (local, central and in-hotel). He/ She is responsible for driving and delivering hotel openings to the hotels and partners. He / She represents Accor as partner-oriented service provider in front of all Management & Franchise partners.

Your mission :

Strategic orientation and team management

• Accountable to implement the strategy aligned with each brands / regions

• In charge of of all openings and onboarding within his / her scope

Global animation / Governance / Activities

• Relationship Management with hotel owners and GMs

• Represent Accor and negotiate with partners to reach a homogenous Tech and Guest technology environment

• Responsible for the internal opening & on-boarding landscape which involves local support and escalation process to central teams

• Coordinate all stages of the on-boarding for an opening hotel together with the team

• In charge of hotels adoption of Accor applications

• Deploy and Design new installations and solutions deployment by managing local vendors

• Empower the deployment of brand standard solutions and ensure the practices are understood and adhered

• In charge of the pre-opening budget

• Responsible & working closely with Vender Management Office for quality of the service by managing local suppliers and SLAs

• Works closely with regional teams sitting in Power Brand (Tech rollout, Accor apps) through Tribe organization to deliver the full scope of service to our hotels.

• Drive internal and third party service review meetings covering performance, service improvements, quality and processes. Working closely with Vender Management Office for quality of the service by managing local suppliers and SLAs

• Engage with our Operations to manage the opening and aligned expectations of services

• Challenge the SLA execution delivered by other BU within BD&T. Working closely with Tech Rollout teams to deliver the services to hotels. Is accountable of the end-2-end service

• Representing our L&L division externally by participating in communities, events and any other professional meeting linked to digital & technology

• Visit hotels, conduct Tech performance audits, audit Tech installations, report gaps in environment or guidelines and determine remediation plans as needed

• Full participation, implementation and support in PMO project responsibilities and hotel integrations as required

• Support projects related to Distribution and Tech applications, interfaced or not with Accor distribution system, based on the Accor strategy

Escalation point of contact.

• Escalation point for GM, VPO & hotel owners during the full process of opening.

• Responsible to track quality & performance KPI

• Assist and internally approved hotel opening budgets (build budget), ensuring the team owns the budget for the duration of the entire project

• Bachelor or Master computer sciences or Hospitality Management

• 5+ years experience in Tech - Support Management or Service Delivery Management

• Experience in tourism or hospitality industry

• In-depth expertise on project management and customer relations

• Accor knowledge expertise: FOR, DRS, iPMS and iPOS

• Strong communication & negotiation skills, organizational & project management skills

• Ideally in-depth knowledge of hotel IT environment: infrastructure, cloud, windows etc

• Financial and Analytical skills

• Highly proficient in written and verbal English and French

• International culture, travel availability