Manager, User Experience & Digital DesignSaint-Gobain

Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, trim, insulation, drywall and ceilings.

A subsidiary of Saint-Gobain, one of the world's largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada. www.certainteed.com

The Manager, User Experience & Digital Design is a key leader responsible for designing, delivering, and optimizing intuitive, high-impact digital interfaces across enterprise platforms. Reporting to the Director of Digital Experience, this role drives the UX and design vision at the executional and tactical strategy level, ensuring that creative concepts, interaction models, and digital journeys effectively support business goals, customer needs, and brand differentiation.

The role combines strong UX expertise, hands-on design excellence, team management and collaborative leadership to translate business objectives and user insights into intuitive interfaces, wireframes, prototypes, and customer journeys. This role guide design consistency through systems, lead creative execution, and influence digital experience decisions across web, portals, campaigns, and digital programs.

Essential Functions:

• Define digital design vision & strategic roadmap aligned with product, marketing, and UX goals. Own design direction for enterprise-level experiences including portals, websites, landing pages, and campaign destinations.
• Lead and executes all UX and design stages from discovery to development, including user flows, journey mapping, usability testing, and behavior analytics to inform design decisions and drive measurable engagement improvements.
• Develop and scale design system frameworks, ensure consistency across all platforms, and govern digital brand expression through reusable UI patterns and accessibility standards.
• Create high-fidelity prototypes and supporting documentation that clearly communicate interaction models, content hierarchy, and digital functionality to product, IT, and development teams.
• Keeps pace with new design and technology trends and understand when it is appropriate to apply new techniques to create a superior user experience.
• Oversee content experience strategy and front-end design execution within CMS ecosystems (Drupal/WordPress/Adobe/etc.), optimizing for UX performance and conversion.
• Lead design collaboration with product owners, developers, marketing leads, and executive stakeholders. Present creative concepts and influence decision-making through persuasive storytelling and data-backed insights.
• Expertly balance a fast-paced workload in a multi-brand, multi-country environment, across diverse teams and needs.

Qualifications:

• Bachelor's Degree required; Master's Degree in UX, Digital Strategy, or similar strongly preferred
• 8+ years in progressively responsible digital design/UX roles.
• A thorough understanding of visual design, hierarchy, information architecture, interaction models, and user experience.
• Proven leadership in digital product/interface design within marketing, ecommerce, or SaaS environments.
• A strong ability to incorporate effective copywriting into the digital user experience
• Proficiency with commonly used design tools (e.g., Adobe CS, Adobe XD, Sketch, InVision, etc.)
• Excellent visual design skills with sensitivity to user-system interaction
• Deep experience working in an Agile/Scrum software development environment
• Demonstrated design experience across email, web, social, and/or other digital channels
• Experience with online marketing platforms like Salesforce Marketing Cloud, Google Marketing Platform is a plus
• Proficiency in HTML, and CSS is a strong plus
• Strong understanding of how to express a design consistently and appropriately across browsers and devices.
• Team member should be a good communicator, effective multi-tasker, have a solid work ethic and be passionate about their work
• Must be able to work in a fast-paced and goal-oriented environment
• Ability to manage various projects at once in an ever-changing environment, while working well with and inspiring cross-functional teams