Field Service Technician - LouisianaSaint-Gobain

Chryso is a leading global designer and manufacturer of high quality concrete admixture thanks to a strong commitment to research and innovation, coupled with adherence to the strictest manufacturing standards in the industry. Our admixtures are engineered to optimize the performance of our customers' specific concrete materials in a way that will maximize user satisfaction and economy. In addition, Chryso delivers significant added value and support to its clients, which includes assistance with client inventory control and prompt product deliveries.

For more information, visit GCP's ***

Location Requirement: Should be located anywhere around the I-10 corridor between Lafayette and New Orleans is ideal. Candidates located anywhere in South Louisiana will also be considered.

The Field Service Technician will be required to interface regularly with plant management, batch plant operators, concrete mixer truck drivers, and truck maintenance management and mechanics. Based at home, the candidate will spend approximately 80% of their time as the only GCP employee at the customer sites, thereby requiring candidate to work independently. Schedule flexibility is required. Field visits may be scheduled late at night and/or very early in the morning.

Installation, Maintenance and Repair

• The technical work pertaining to admixture dispensing equipment includes, but is not limited to installation, preventive and scheduled maintenance, calibration, and emergency and service repair.
• The technical work pertaining to Verifi includes, but is not limited to review and analysis of system performance reports to determine problem areas and develop resolutions. Coordinate problem resolution with other employees as needed always serving as the local liaison and first line of contact to the customer.

Customer Relations

• Assist Field Sales Representatives in the winning and maintenance of customer contracts through building and maintaining professional relationships with customers.
• Must have sound judgment, excellent communication skills, and the ability to represent the company with customers in a professional manner.
• Understand the impact of customer satisfaction to achieve corporate goals.

Planning & Scheduling of Dispenser Service work

• The technician is self-dispatched. This requires an independent self- starter, self- directed person who possesses the ability to diagnose and determine requirements, plan and schedule daily, weekly and monthly events in accordance with the needs of the company and the customer.
• In this role the candidate will interact directly with internal as well as external customers on a daily basis, and as such must possess competencies such organizational skills, planning skills, customer orientation and project management skills. The technician is responsible for managing their response time consistent with customer expectations or agreement.
• Must be on continuous call to respond to customer requests for assistance; diagnoses and solves technical problems, providing on-site assistance to customer locations for proper application of our equipment/products.

Equipment Service Administration

• The service administration component requires a candidate to be proficient with computers in order to execute activities that include but are not limited to Equipment ordering, Warehouse part re-stocking, Expense reports, Service Management System compliance, Preventative Maintenance, calibration scheduling and compliance, Actively control expenses and demonstrate stewardship of company resources, Maintain real time participation CRM reporting systems, Track time, parts and incidental costs associated with each customer site and each customer truck.

Other Duties

• Complete all safety training and online training modules; Observe all necessary safety procedures, both those of GCP/Verifi and those of host companies.
• Develop a solid understanding of concrete and the concrete industry, most importantly the operations of a concrete plant.
• Recommend modifications and product changes to improve the reliability of equipment; work with the R&D team, providing input to new system designs or researching/testing

Education & Experience Requirements

• High School Diploma or equivalent required

Experience Requirements:

• 4-7 years of experience required
• (1 year of education may be considered equivalent to 1 year of experience)
• Equivalent military or other mechanical/engineering training accepted

Additional Requirements:

• Broad knowledge of computer systems configuration, mechanical systems, pneumatic systems, 12/24 volt DC electrical systems, and hydraulic system principles
• Ability to learn new technology and processes quickly
• Strong verbal and written communication skills with colleagues and customers
• Highly organized and detail-oriented, particularly in maintaining records
• Strong problem-solving skills
• Strong customer service and employee relationship skills
• Hands-on electro-mechanical aptitude
• Experience using hand tools, power tools, meters, and gauges
• Field service experience preferred
• Working knowledge of the Ready Mix Concrete industry a plus
• Must be able to lift up to 50 pounds
• Must be able to wear a respirator and comply with company facial hair policy for respirator users
• Must be able to comply with DOT requirements for Non-CDL commercial motor vehicle driver medical certification exam, drug screen, and background check (including safety performance and driving record)
• Flexible work hours and willingness to travel overnight
• Ability to respond to short-notice project work and emergency service calls

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