Field Service TechnicianSaint-Gobain

Chryso is a leading global designer and manufacturer of high quality concrete admixture thanks to a strong commitment to research and innovation, coupled with adherence to the strictest manufacturing standards in the industry. Our admixtures are engineered to optimize the performance of our customers' specific concrete materials in a way that will maximize user satisfaction and economy. In addition, Chryso delivers significant added value and support to its clients, which includes assistance with client inventory control and prompt product deliveries.
For more information, visit GCP's ***

**While this position is remote, candidates must live in the Greater Philadelphia area and be able to travel 75-80% throughout the region**

With safety as the top priority, the Field Service Technician II installs, maintains, repairs, and troubleshoots equipment to help customers maximize performance. As the primary Construction Chemicals (GCP) representative at concrete plants, the technician supports admixture dispensing systems and Verifi concrete management systems on mixer trucks. This role requires regular interaction with plant teams, independent work from a home-based location approximately 80% of the time, and schedule flexibility for early mornings, late nights, and non-traditional hours.

Installation, Maintenance & Repair

• The technical work of admixture dispensing equipment includes installation, preventive and scheduled maintenance, calibration, emergency, and service repair.
• The technical work of Verifi includes, but is not limited to, review and analysis of system performance reports to determine problem areas and develop resolutions. Coordinate problem resolution with other employees as needed, serving as the local liaison and first line of contact to the customer.

Customer Relations

• Assist Field Sales Representatives in the winning and maintenance of customer contracts through building and maintaining professional relationships with customers.
• Understand the impact of customer satisfaction to achieve corporate goals.

Planning & Scheduling of Dispenser Service work

• The technician is self-dispatched. This requires an independent self- starter, self- directed person who is able to diagnose and determine requirements, plan and schedule daily, weekly and monthly events in accordance with the needs of the company and the customer.
• The candidate will interact directly with internal as well as external customers daily, and as such must possess competencies such as organizational skills, planning skills, customer orientation and project management skills. The technician is responsible for managing their `response time' consistent with customer expectations or agreement.
• Must be on continuous call to respond to customer requests for assistance; diagnoses and solves technical problems, providing on-site assistance to customer locations for proper application of our equipment/products.

Equipment Service Administration: The service administration component requires a candidate to be proficient with computers to execute activities that include but are not limited to: Equipment ordering, Warehouse part re-stocking, Expense reports, Service Management System compliance, Preventative Maintenance, calibration scheduling and compliance, Actively control expenses and demonstrate stewardship of company resources, Maintain real time participation CRM reporting systems, Track time, parts and incidental costs associated with each customer site and each customer truck.

Other Duties

• Complete safety training and online training modules; Observe necessary safety procedures, both those of GCP/Verifi and those of host companies.
• Develop a solid understanding of concrete and the concrete industry, most importantly, the operations of a concrete plant.
• Recommend modifications and product changes to improve the reliability of equipment; work with the R&D team, providing input to new system designs or researching/testing the concept of operation of new parts, and providing input to improve the reliability and performance of the solution and its components.

Education Requirements:

• High School Diploma or Equivalent Required

Experience Requirements:

• A minimum of 4 years of experience (**1 year education equivalent to 1 year of experience) Equivalent, Military or other mechanical / engineering training Required

Other requirements include:

• Must possess a broad array of knowledge including computer systems configuration, mechanical systems, pneumatic systems, 12/24 volt DC electrical systems, and hydraulic system principals.
• Ability to learn new technology and processes quickly
• strong verbal and written communication skills with both colleagues and customers
• Organized and detail oriented, particularly with regard to maintaining records
• Problem-solving skills
• Customer Service & Employee relationship skills
• Hands on Electro-Mechanical aptitude
• Experience with hand tools, power tools, meters, gauges
• Experience in field service type work
• Working knowledge of the Ready Mix Concrete industry a plus
• Must be able to lift 50 pounds;
• Must be able to wear a respirator and comply with GCP's facial hair policy for respirator users
• Must be able to comply with DOT requirements for a Non CDL commercial motor vehicle driver medical certification exam; drug screen, background check (safety performance and driving record).
• Flexible work hours, overnight travel
• Ability to respond to short notice project work and emergency service calls
• Must have sound judgment, excellent communication skills, and the ability to represent the company with customers in a professional manner.

#LI-ME1