Field Service TechnicianSaint-Gobain

Verifi is an expanding global SaaS and IoT technology company focused on the construction industry. Dedicated to connecting the physical world with intelligent software. We are revolutionizing the industrial construction space. We provide end-to-end solutions --from embedded sensors to cloud-based analytics --that help companies boost efficiency, ensure sustainability, and unlock actionable insights. We are building a supportive, high-performance, team to drive the next wave of digital transformation. Join us to build, scale, and innovate at the edge.
Verifi is a part of Saint-Gobain that provides one-of-a-kind opportunities for innovative problem solvers. We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator. But Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse and passionate team members collaborating across the globe. We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us.
With a legacy dating back more than 360 years, Saint-Gobain offers employees the stability and security of a leading Global 500 corporation while operating like multiple small and agile start-ups, where entrepreneurial spirit, pioneering teamwork, and bold, forward-thinking ideas pave new paths. Saint-Gobain is a global company that designs, manufactures, distributes materials and services for the construction and industrial markets.

***While this position is remote, candidate must reside in the Honolulu, Hawaii/ - Island of O'ahu region***

Verifi is an expanding global SaaS and IoT technology company focused on the construction industry. Dedicated to connecting the physical world with intelligent software. We are revolutionizing the industrial construction space. We provide end-to-end solutions --from embedded sensors to cloud-based analytics --that help companies boost efficiency, ensure sustainability, and unlock actionable insights. We are building a supportive, high-performance, team to drive the next wave of digital transformation. Join us to build, scale, and innovate at the edge.
The VERIFI Field Service Technician will be required to interface regularly with plant management, batch plant operators, concrete mixer truck drivers, and truck maintenance management and mechanics. Based at home, the candidate will spend approximately 80% of their time as the only VERIFI employee at the customer sites, thereby requiring candidate to work independently. Schedule flexibility is required. Field visits may be scheduled late at night and/or very early in the morning.

This role will be part of a rapidly changing environment; being acquired into SGO and working merger efforts with the Chryso+GCP businesses. The environment requires a high level of flexibility and critical thinking.

Duties:

• Installation, Maintenance and Repair
• The technical work pertaining to Verifi includes, but is not limited to review and analysis of system performance reports to determine problem areas and develop resolutions. Coordinate problem resolution with other employees as needed always serving as the local liaison and first line of contact to the customer
• The technical work will include installation, preventive and scheduled maintenance, calibration, and emergency and service repair
• The technical work pertaining to Verifi admixture dispensing equipment (on truck) includes, but is not limited to installation, preventive and scheduled maintenance, calibration, and emergency and service repair
• Assist Field Sales Representatives in the winning and maintenance of customer contracts through building and maintaining professional relationships with customers
• Understand the impact of customer satisfaction to achieve corporate goals

Installation, Maintenance and Repair

• The technical work pertaining to Verifi includes, but is not limited to review and analysis of system performance reports to determine problem areas and develop resolutions. Coordinate problem resolution with other employees as needed always serving as the local liaison and first line of contact to the customer.
• The technical work will include installation, preventive and scheduled maintenance, calibration, and emergency and service repair.
• The technical work pertaining to admixture dispensing equipment includes, but is not limited to installation, preventive and scheduled maintenance, calibration, and emergency and service repair.

Customer Relations

• Assist Field Sales Representatives in the winning and maintenance of customer contracts through building and maintaining professional relationships with customers.
• Must have sound judgment, excellent communication skills, and the ability to represent the company with customers in a professional manner.
• Understand the impact of customer satisfaction to achieve corporate goals.

Planning & Scheduling of Dispenser Service work

• The technician is self-dispatched. This requires an independent self- starter, self- directed person who possesses the ability to diagnose and determine requirements, plan and schedule daily, weekly and monthly events in accordance with the needs of the company and the customer.
• In this role the candidate will interact directly with internal as well as external customers on a daily basis, and as such must possess competencies such organizational skills, planning skills, customer orientation and project management skills. The technician is responsible for managing their 'response time' consistent with customer expectations or agreement.
• Must be on continuous call to respond to customer requests for assistance; diagnoses and solves technical problems, providing on-site assistance to customer locations for proper application of our equipment/products.

Equipment Service Administration

• The service administration component requires a candidate to be proficient with computers in order to execute activities that include but are not limited to:
• Equipment ordering, Warehouse part re-stocking, Expense reports, Service Management System compliance, Preventative Maintenance, calibration scheduling and compliance, Actively control expenses and demonstrate stewardship of company resources, Maintain real time participation CRM reporting systems, Track time, parts and incidental costs associated with each customer site and each customer truck.

Other Duties

• Complete all safety training and on-line training modules; Observe all necessary safety procedures, both those of GCP/Verifi and those of host companies.
• Develop a solid understanding of concrete and the concrete industry, most importantly the operations of a concrete plant.
• Recommend modifications and product changes to improve reliability of equipment; work with the R&D team providing input to new system designs or researching/testing concept of operation of new parts and providing input to improve reliability and performance of the solution and its components.

Minimum Qualifications:

• Possess a broad array of knowledge including computer systems configuration, mechanical systems, pneumatic systems, 12/24 volt DC electrical systems, and hydraulic system principals.
• Ability to learn new technology and processes quickly
• Strong verbal and written communication skills with both colleagues and customers
• Organized and detail oriented, particularly with regard to maintaining records
• Hands on Electro-Mechanical aptitude
• Experience with hand tools, power tools, meters, gauges
• High School Diploma required
• Able to lift 50 pounds
• Able to wear a respirator and comply with GCP's facial hair policy for respirator users
• Able to comply with DOT requirements for a Non CDL commercial motor vehicle driver medical certification exam; drug screen, background check (safety performance and driving record)
• Flexible work hours, overnight travel
• Ability to respond to short notice project work and emergency service calls
• Associates degree

Preferred Qualifications:

• Experience in field service type work
• Working knowledge of the Ready Mix Concrete industry