Apprenticeship : Inside Sales Representative H/FArkema

Leader mondial de la chimie de spécialités et concepteur de matériaux et de solutions innovants, Arkema design des matériaux et crée de nouveaux usages qui accélèrent la performance de ses clients : matériaux légers et design, matériaux biosourcés, nouvelles énergies, gestion de l'eau, solutions pour l'électronique, la performance et l'isolation de l'habitat.
Avec un chiffre d'affaires de 9,5 milliards d'euros et 21 100 collaborateurs répartis dans 55 pays, le groupe poursuit des objectifs de recrutement ambitieux dans le monde entier.
Arkema offre des opportunités d'emploi diversifiées dans 200 fonctions et métiers répartis dans quatre grands domaines : l'industrie, la R&D, le commerce et les fonctions support.
Pour changer le monde, il faut la bonne formule. La bonne formule, ce sont nos matériaux innovants et durables, et vous. Rejoignez-nous pour développer les matériaux de demain et faire la différence ensemble.What are you made of ?

This apprenticeship role involves supporting the management of a portfolio of around 100 small-sized, high-margin customers across the Sartomer product range (Resins, PI&Cationics).
It covers the full commercial cycle, from quotation to order processing, while contributing to customer and prospect follow-up. The role includes close interaction with internal teams such as Sales, Marketing, Technical, Supply Chain, and Customer Service.
Your missions will be:
Sales activity
• Monitor customer portfolio from the office to reach sales objectives (eg budget)
• Regular call/teams with customers
• In charge of price offer to customers and apply commercial policy (with the support of sales director)
• Develop sales and unit margin
• (Limited) technical development (with the support of technical team)
• Develop the use of My Arkema Portal (esp.reordering function)
• Claim creation and follow-up
• Update of Sales Force (eg opportunities, contact, visit report)
• Quarterly report of the sales activity
• Estimate and review of customer forecast; follow up missing forecast with customers
• Manage credit limit with business and blocked orders for credit with credit team
• Follow-up of payments and customer reminders
Order management activity
• Create new customer in MdP and ERP system (SAP); maintain customer database in ERP (SAP)
• Manage price list in ERP system (SAP)
• Manage directly the order within ERP system (SAP)
• Processing sample requests
• Centralize customer request and dispatch to internal contacts, ensure feedback to customer
• Transport quotation for new business developments
• Processing product return and credit note, when necessary
• Process credit / debit notes
Lead management
• Be the first point of contact for new leads
• Define the market, activity and potential demand of the prospect (using standard questionnaire)
• Organise technical meeting (via Teams) with prospect involving technical team and market manager
• Create and follow opportunities in Sales force (with the approval of market manager)

You are currently a student in the 3rd year of a Bachelor's degree or in a Master 1 program at a business school or university, with a focus on marketing or international business:
* Fluent speaking English
* Strong customer mindset and excellent interpersonal skills
* Enjoys interacting and communicating with a wide range of stakeholders
* Curious, agile, and able to work independently
* Strong ability to collaborate with multiple internal interfaces
* Proficient in ERP and CRM systems, as well as standard IT tools (especially Microsoft Office)