E-Commerce Manager Europe (M/W)Parfums Christian Dior

Depuis 1947, les hommes et les femmes de Parfums Christian Dior ont incarné l'esprit unique fondateur du fondateur du « couturier-parfumeur » axé sur l'excellence, la créativité et l'expertise, à la fois en France et à travers le monde. Collectif ouvert et hautement qualifié, notre Maison est un leader qui prospère grâce à la créativité de l'ensemble de ses parties prenantes. Marqués par l'authenticité et le rêve, notre passion collective et notre héritage nous permettent d'avancer et de nous réinventer. En révolutionnant les codes du style et du luxe à la française grâce aux parfums, et en alliant tradition, maquillage audacieux et soins innovants, nous réinventons chaque jour l'élégance Dior ainsi que la beauté irrésistible, exquise et absolue. Nos missions stimulantes donnent à nos employés la possibilité de développer de nouvelles compétences, de relever des défis et de révéler leurs talents. Aller plus loin, avec Dior.

Poste

Do you wish to join the House of Dreams?

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.

You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:

Create Passionately

Craft together with joy

Excel for ultimate luxury

Lead with audacity

Cultivate Triumphant inclusivity

Commit and act to re-enchant the world.

Design your dreams with Dior.

YOUR IMPACT

As part of our ongoing talent pipeline development and in anticipation of future mobility opportunities, we are exploring profiles for the position of E-Commerce Manager Europe.

Within the Europe digital team, the E-Commerce Manager is responsible for the e-commerce activity for Europe, a key region for the Maison. This position plays a pivotal role in shaping the strategic direction and operational execution of Dior.com, overseeing content and animations, identifying new business opportunities through additional features and local relevancy, and working hand in hand with key business partners in Traffic Acquisition, CRM or Marketing.s. The team directly manages Salesforce for 24 European markets (7 local storefronts + 17 cross-border sites).

Reporting to the Europe Omnichannel Director, the holder of this position will lead a team of 5 including 3 permanent Project Managers, 1 Intern, and 1 Consultant.

Missions

Strategic Growth & Business Development

• Define and establish e-commerce targets, collaborating closely with Central, Regional & Local teams to align on strategic objectives.
• Develop and execute strategic roadmaps for market expansion, including the launch of new storefronts and cross-border initiatives.

Website animation and end-to-end customer experience

• Act as the primary point of contact for Central teams on animation & launches topics, providing critical market insights and data-driven recommendations.
• Oversee operational e-marketing activities, including determining and implementing promotional plans, adapting e-merchandising, and managing product forecasts (one-shot, exclusivity, AOG), ensuring optimal offers and customer generosity.
• Ensure the implementation of the animation plan based on product launches and commercial launches, across all European markets, always keeping in mind marketing and business priorities and leveraging market insights and data.
• Supervise the team's focus on operational excellence, particularly in areas such as transport, packing, and customer service, aiming to reduce customer service cases.

Cross-Functional Collaboration & Innovation

• Supervise the team's efforts in managing site improvements, including business modelization, proposing new features, and driving the evolution and streamlining of the website's customer journey through collaboration with central teams and product owners.
• Represent & ensure seamless project execution in e-commerce expansion, advocating for the markets.
• Push customer journey optimization through the integration of CRM & Client service problematics in the e-commerce roadmap.
• Monitor and analyze the performance of Dior.com as well as its deployed services and products, providing regular updates on project progress and identifying areas for innovation, best practices, and optimization of formats and tools.
• Management of transversal and omni projects at EU level: Omniservices, Gift card, OMS etc.

Team Leadership & transversal management

• Lead and develop a high-performing team of 5 talents, including 3 permanent Project Managers, 1 Intern, and 1 Consultant, providing guidance and fostering professional growth.
• Engage with various stakeholders, including CRM and customer service teams, to understand their needs and integrate them into the e-commerce roadmap, particularly for service highlighting and customer journey optimization.
• Exchange with markets to understand their business environments and key priorities to maximize business performance.

* The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects

Profil

• EDUCATION
  • Master's degree from a business school or in digital project management.
• EXPERIENCE
  • Minimum of 8 years of proven professional experience managing e-commerce websites and web projects, ideally with an international scope.
  • Demonstrated experience in managing teams (5+ people) and coordinating with diverse market stakeholders (10+ markets).
• SKILLS
  • Strategic Acumen: Ability to define and execute complex e-commerce strategies, establish targets, and build comprehensive roadmaps.
  • Leadership & Management: Strong leadership skills with experience in mentoring and developing a team, fostering collaboration, and driving performance.
  • Business & Commercial Drive: Highly business-driven and proactive, with a keen understanding of commercial priorities and a focus on achieving results.
  • Project Management: Excellent project management skills, including the ability to oversee multiple projects simultaneously, manage timelines, and ensure successful delivery.
  • Analytical & Data-Driven: Proficient in analyzing e-commerce performance data, identifying trends, and making data-backed decisions. Master of reporting tools (e.g., Google Analytics).
  • Technical Familiarity: Familiarity with concepts such as ERP, CMS, PSP, WMS, Salesforce, and SAP, with an understanding of global website architecture.
  • Communication & Interpersonal Skills: Exceptional communication and interpersonal skills, capable of effectively engaging with central, regional, and local teams, as well as finance and marketing stakeholders.
  • Organizational & Rigorous: Rigorous and autonomous with a strong aptitude for organization and coordination in a fast-paced environment.
  • Language: Perfect command of English, both written and spoken. French is a plus.

Information à l'attention des candidats

ID&E Footing

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.

At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.

(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).

Informations à l'attention des candidats internes

Are you currently an LVMH employee? Please apply online directly on our internal job board: WORK @LVMH - Voices

Etapes de recrutement

Submit your application via our website. Our Europe HR Business Partner will review your application. If your profile aligns with the requirements defined, you will be contacted for an initial HR interview. Subsequently, you will have subsequent in-person interviews with the Europe Omnichannel Director, the Europe HRD and the International Commercial Managing Director.

* The process outlined above is subject to change based…