Building Products Technical Solutions Specialist; Customer Service, Building Materials; On Site Malvern, PASaint-Gobain

Through the responsible development of innovative and sustainable building products, CertainTeed,
headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made
Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, trim, insulation, drywall
and ceilings.

A subsidiary of Saint-Gobain, one of the world's largest and oldest building products companies, CertainTeed
has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada. www.certainteed.com

Reporting to our Sr. Technical Sales Manager for Interior Products Group (IPG), the Building Products Technical Solutions Specialist - IPG, will provide inbound call and email support and technical guidance on CertainTeed Ceiling Panel and Grid, Insulation, and Gypsum systems, applications, and accessories to internal and external customers across North America (NA).

This support is provided to internal and external customers through inbound calls and email. Customers include architects, specifiers, engineers, contractors, distributors, sales teams, and other end users.

This role delivers first-class customer service to enhance the customer experience, strengthen customer relationships, and provide the voice of the customer to the CertainTeed IPG businesses. Insights gathered through customer interactions help support business initiatives and contribute to the growth of CertainTeed's IPG products, solutions, and systems market share.

Requirements:

Education: Bachelor's Degree in Technical, Business, Marketing or related field

Licenses & Certifications: LEED Green Associate credential, or able to obtain within 1 year of hire

Experience: 3+ years:

Customer Service
Strong communication skills, both written and oral
Experience and knowledge of construction methods and building materials
Good interpersonal skills
Focus on customer experience and delighting the customer
Good organization and time management skills
Flexible, open-minded and ability to work effectively in cross-functional team environments
Computer literate with working knowledge of Microsoft Office, including Teams, Outlook, Word, Excel, and Powerpoint
Prior experience with SalesForce preferred
Knowledge of BIM and CAD Creation
Previous experience in a technical support position

Preferred:

BIM and CAD Creation