Warranty Services InternSaint-Gobain

Saint-Gobain est présent dans 70 pays avec plus de 170 000 collaborateurs. Le Groupe mobilise les savoir-faire de ses sociétés et propose une offre de solutions pour des bâtiments confortables, plus économes en énergie et plus agréables à vivre au quotidien. Il positionne également ses matériaux de haute performance sur les marchés industriels et de consommation tels que l'automobile, l'aéronautique, la santé ou l'énergie.

POSITION SUMMARY
The Warranty Services Intern will support the Warranty Services team with warranty administration, customer and project documentation, data organization, and process-improvement activities. The internship is designed to provide practical exposure to commercial building products, customer service, technical documentation, and cross-functional business operations. Working under close guidance, the intern will complete defined assignments, learn established processes, and contribute to special projects while developing professional, analytical, and communication skills.

LEARNING OBJECTIVES
• Gain practical experience in warranty administration and commercial building-product support.
• Learn how customer requests, project documentation, inspections, warranty fees, and claims move through an established business process.
• Develop skills in data accuracy, process documentation, customer communication, and cross-functional collaboration.
• Apply classroom knowledge to a professional environment and present findings or recommendations from an assigned internship project.
KEY RESPONSIBILITIES
Warranty Administration Support
• Assist with intake, review, tracking, and organization of warranty applications and supporting documentation.
• Enter or validate information in team systems and trackers with a strong focus on accuracy and completeness.
• Support inspection assignments, warranty fee tracking, invoice documentation, and routine status follow-up under supervision.
• Maintain electronic records and help identify missing or incomplete information.
Customer and Technical Support
• Monitor shared requests and help route inquiries to the appropriate team member.
• Prepare draft customer or internal communications using approved templates and guidance.
• Assist with project-document organization, specification review support, and preparation of standard documentation.
• Observe customer and contractor interactions to build product, process, and service knowledge.
Data, Process Improvement, and Internship Project
• Analyze basic warranty or service data and summarize trends using Excel or other approved tools.
• Document current processes, develop job aids, and recommend practical improvements to workflow or record quality.
• Complete a defined internship project and present outcomes, lessons learned, and recommendations to team leadership.
Team Participation and Development
• Participate in team meetings, training, and cross-functional activities.
• Complete assigned learning activities and seek feedback to strengthen professional skills.
• Support additional projects and administrative tasks aligned with internship goals.

REQUIRED QUALIFICATIONS
• Currently enrolled in an accredited college or university, preferably entering the junior or senior year of study.
• Pursuing a bachelor's degree in business, engineering, construction management, architecture, supply chain, data analytics, or a related field.
• Basic proficiency with Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook.
• Strong attention to detail, organization, and ability to manage multiple assignments and deadlines.
• Clear written and verbal communication skills and a customer-focused approach.
• Ability to work both independently on defined tasks and collaboratively within a team.
• Willingness to learn technical products, systems, and processes.
Preferred
• Prior internship, campus leadership, customer service, office, project, or team-based experience.
• Coursework or experience involving data analysis, process improvement, construction, engineering, or business operations.
• Exposure to CRM, ERP, or database systems such as Salesforce or SAP.
• Interest in building products, construction, manufacturing, customer experience, or technical services.
CORE COMPETENCIES
Customer Focus: Responds professionally, listens carefully, and follows through on commitments.
Learning Agility: Quickly absorbs new information and applies feedback.
Accuracy and Organization: Maintains complete, orderly, and reliable records.
Communication: Shares information clearly and appropriately for the audience.
Collaboration: Works effectively with team members and cross-functional partners.
Problem Solving: Uses facts, asks thoughtful questions, and recommends practical solutions.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
• Work is primarily performed in an office or hybrid professional environment using a computer and telephone.
• Frequent sitting, keyboarding, reading, writing, and verbal communication are required.
• Occasional standing and walking may be required. Any site or field exposure will follow applicable safety requirements and be conducted with appropriate supervision.
• Reasonable accommodations may be made to enable qualified individuals to perform the essential functions.