Warehouse coordinatorSaint-Gobain

Saint-Gobain est présent dans 70 pays avec plus de 170 000 collaborateurs. Le Groupe mobilise les savoir-faire de ses sociétés et propose une offre de solutions pour des bâtiments confortables, plus économes en énergie et plus agréables à vivre au quotidien. Il positionne également ses matériaux de haute performance sur les marchés industriels et de consommation tels que l'automobile, l'aéronautique, la santé ou l'énergie.

• To handle sales calls, enquiries, orders, communication, coordination and dealing with customer queries and complaints in an appropriate manner and provide them quality service in order to achieve incremental cash sales.

• Presents, develops & communicates information regarding the orders, product requirements, stocks and products availability status to customers, sales team and to the other departmental personnel.

• To assists CSR at factory for preparation of products required against confirmed orders placed on JDE system & to act as support for the production planning by giving targets of requirements, priorities & delivery schedules.

• To arrange product samples for customers.

• Process delivery documents for the goods shipped to the customers and print invoices for all direct delivery transactions.

• To issue cash receipts, invoices, cash handling, deposits into bank, positing and reconciliation.

• Maintain record of materials received/delivered, cash invoices; cash deposit slips, cash receipts and delivery notes etc.

• Coordinates with CSR on changes, if any required or proposed by the customers for the partial and full deliveries.

• To manage all aspects of product movement, excess stocks, slow moving stocks, near to expiry products, new product launch & product updates.

• To arrange small package or urgent cargo of internal transfer order to deliver by express transport.

• To verify prices on DAX or issue quotations by using CRM after duly consulting with the line manager and maintain record of quotations and other submittals for future reference.

• To lead, supervise, delegate assignments to the internal staff at showroom.

• To resolve materials return issues in a procedural manner.

Essential:

At least 2 years' experience in sales, Customer services & logistics

Customer management.

Fluent in written & spoken English and manageable level of Arabic language.

Operating DAX system and PC software including Microsoft Word & Excel, Outlook.

Good communication skills.

High interpersonal skills

Desirable:

Experience in working well with customers in a large volume manufacturing industry.

Third language.

High competency in IT literacy (MS Software & other relevant program).

Certified negotiation skills.