Supply Chain Customer Solutions AssociateSaint-Gobain

Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, insulation, drywall and ceilings.
A subsidiary of Saint-Gobain, one of the world's largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada. www.certainteed.com

CertainTeed Exterior Building Products is currently seeking a highly skilled professional Customer Service Representative for the Roofing Products Group for our Malvern, PA Call Center. The incumbent will possess strong SAP skills in a Customer Service capacity. Under the direction of the Team Supervisor, this position is accountable for providing world class customer service and maintaining strong professional relationships with the CertainTeed Sales Group, Manufacturing & Distribution Plants, Corporate Logistics, and the Pricing Group. Demonstrates sound business acumen by knowing how to prioritize critical tasks during high volume demand patterns.
Business hours are 7AM-6:30PM EST. Hours will vary based on assigned shift.

Excellent Communications Skills
Ability to Multi-Task, strong organizational skills
Strong teamwork skills to assist others and ability to commit to team, department goals, activities, and schedules.
Flexibility with responsibilities and hours when business demands shift.
Functional Microsoft office skills including Excel and Word.
4 Year Degree Preferred
Relevant Work experience 5-8 years
SAP Experience a plus
Salesforce Experience a plus