Europe Retail Education Manager - Beauty (M/W)Parfums Christian Dior

Depuis 1947, les hommes et les femmes de Parfums Christian Dior ont incarné l'esprit unique fondateur du fondateur du « couturier-parfumeur » axé sur l'excellence, la créativité et l'expertise, à la fois en France et à travers le monde. Collectif ouvert et hautement qualifié, notre Maison est un leader qui prospère grâce à la créativité de l'ensemble de ses parties prenantes. Marqués par l'authenticité et le rêve, notre passion collective et notre héritage nous permettent d'avancer et de nous réinventer. En révolutionnant les codes du style et du luxe à la française grâce aux parfums, et en alliant tradition, maquillage audacieux et soins innovants, nous réinventons chaque jour l'élégance Dior ainsi que la beauté irrésistible, exquise et absolue. Nos missions stimulantes donnent à nos employés la possibilité de développer de nouvelles compétences, de relever des défis et de révéler leurs talents. Aller plus loin, avec Dior.

Poste

POSITION

Do you wish to join the House of Dreams?

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.

You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:

Create Passionately

Craft together with joy

Excel for ultimate luxury

Lead with audacity

Cultivate Triumphant inclusivity

Commit and act to re-enchant the world.

Design your dreams with Dior.

YOUR IMPACT

The European Retail Education team plays a key role in the company's growth. By strategically collaborating with the Marketing, Commercial, Retail and Human Resources departments, we define and implement a European training strategy that aligns perfectly with the Maison's global objectives. We ensure effective and consistent implementation through various communication channels and innovative training tools across all European markets.

As the Europe Retail Education Manager - Beauty, you will be directly responsible for developing the expertise of Dior and multi-brand Beauty Consultants (BCs) in Beauty (Make-Up & Skincare) across Europe. Your leadership will help cultivate a network of passionate and engaged BCs, providing an unparalleled Direct-to-Consumer experience and stimulating loyalty to the Maison.

Missions

As part of the Europe HQ Team and reporting directly to the Europe Retail Education Director, you will be a key player in the development and execution of our retail training strategy for Beauty (Make-Up & Skincare).

Your main responsibilities will be:

1. Development & Animation of Training Path and Content

• Act as a business partner, working closely with the Europe Commercial, Retail & Marketing Europe teams to identify training and development needs across Europe markets.

• Oversee the creation, adaptation and translation of Beauty (Make-Up & Skincare) training programs for Europe and ensure the deployment, and follow-up of Beauty training tools locally (in-person, digital, and in-store).

• Manage the skill development of field teams on Make-Up & Skincare by coordinating training plans and implementing development pathways.

• Organize and conduct engaging and innovative training and certification sessions (in person & remotely), in partnership with local teams.

2. Training Community Engagement and Animation

• Animate and coordinate the Europe community of trainers, through in-person and remote seminars, regional workshops, several times a year.

• Serve as the main point of contact for the central Retail Education team & Retail Education teams in markets for Beauty-related topics, fostering collaboration and ensuring alignment and synergies between Central, Regional and Local.

• Organize coaching and mentoring sessions with Make-Up & Skincare trainers, ensuring their development and integrating new arrivals.

3. Monitoring Training Effectiveness and Impact

• Manage and Optimize Budget.

• Define performance indicators and ensure their monitoring on a regional scale.

• Ensure regular reports to the central Retail Education team, to measure training impact and ROI.

* The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects

Profil

• Ideally, you would have a minimum of 5 years of experience in training with solid knowledge in educational engineering and blended learning
• Strong communication, presentation, facilitation, coaching and interpersonal skills
• Mastery of digital learning (application, E-Learning, V-Learning, Live...) and comfortable with social medias
• Excellent verbal and written communication skills, including remote communication
• Excellent listening and relational skills
• Project Management skills
• Customer and business-oriented
• Passionate about products and customer experience
• Excellent knowledge of Retail and Wholesale environments
• Expertise and passion for Make-Up and Skincare
• Great expertise in digital tools (Zoom, Teams...) and IT tools (PPT, Excel...)
• Fluent in English, written & spoken.
• Soft skills that align with our values: Exemplary Leadership & Stakeholder Management Capacity, Teamwork & Collaboration, Communication & Interpersonal skills, Learning Agility, Attention to detail, Business Acumen, Adaptability, Problem Solving

Information à l'attention des candidats

ID&E Footing

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.

At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.

(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).

Informations à l'attention des candidats internes

Are you currently an LVMH employee? Please apply online directly on our internal job board: WORK @LVMH - Voices

Etapes de recrutement

Submit your application via our website. A recruiter will review your application. If your profile aligns with the requirements defined by our Hiring Team, you will be contacted by our Europe HR Business Partner for an initial HR interview. Subsequently, you will have subsequent in-person interviews with the Hiring Manager, the Europe HRD, the Europe General Manager and a 360 Peer.

* The process outlined above is subject to change based on the company's evolving business needs.

Compétences à développer

1) Soft and hard skills you will develop in this role

• Strategic Education Program Design & Implementation: You will master the development and deployment of comprehensive, blended learning training strategies for a large, international luxury retail network.
• International Stakeholder Management & Influence: You will enhance your ability to collaborate with and influence diverse stakeholders (Marketing, Commercial, Retail…) across multiple European markets to achieve educational objectives.
• Data-Driven Training Effectiveness & Digital Learning Expertise: You will develop strong analytical skills to measure training impact and ROI, alongside advanced proficiency in leveraging digital tools for innovative learning delivery and community animation.

2) Potential Career Path From this role

• Europe Retail Education Director: Progress to leading the overall European Retail Education strategy, overseeing multiple categories and teams.
• Global Retail Education / Training Manager: Move into a global role, contributing to and shaping worldwide retail education initiatives within the LVMH…