Customer Account Specialist, Manufacturing - Omniseal SolutionSaint-Gobain

If you want to reshape the world and discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers. We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator, but Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse, and passionate team members collaborating across the globe.
We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us.

Customer Account Specialist, Manufacturing, Garden Grove, CA $27.00 - $38.00 per hour M-F 8:00am - 5:00pm.

If you want to reshape the world and discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers.

We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator, but Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse and passionate team members collaborating across the globe. We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us.

The Customer Account Specialist is designed to manage the unique demands of high-volume customer accounts, serving as a strategic partner in customer operations. The Specialist will own the end-to-end customer lifecycle for designated accounts and proactively coordinate cross-functional efforts to meet evolving customer expectations in a fast-paced, high-impact environment.

• Process sales orders from customer purchase orders with precise contract review, compliance validation, and accurate system entry.
• Serve as a first-line resource for complex inquiries via phone and email, including detailed lead-time estimates, product availability, technical specifications, and real-time shipping updates. Maintain a deep understanding of customer-specific requirements and operational nuances to tailor support and drive repeat business.
• Manage billing discrepancies, chargebacks, and last-minute escalations, partnering with internal teams to provide swift, effective solutions. Serve as a first-line resource for complex inquiries via phone and email, including detailed lead-time estimates, product availability, technical specifications, and real-time shipping updates.

Required Skills & Experience:

High School Diploma required.

Associates/Bachelor's degree in Business, Accounting / Engineering or related field preferred; Successful and applicable work experience of 5+ years may be acceptable in place of a formal degree.

3+ years experience customer service, sales and/or pricing management required

Strong analytical and problem-solving skills required

Strong organizational skills with the ability to multitask