Customer Service RepresentativeSaint-Gobain

At Saint-Gobain/CertainTeed, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

Being a worldwide leader in light and sustainable construction, Saint-Gobain designs, manufactures, and distributes materials and services for the construction and industrial markets. Its integrated solutions for the renovation of public and private buildings, light construction, and the decarbonization of construction and industry are developed through a continuous innovation process and provide sustainability and performance. The Group's commitment is guided by its purpose, "Making the World a Better Home."

Saint-Gobain, Wayne, NJ is Hiring

(Onsite) Customer Service Representative

Hours are Monday-Friday, 9am - 6pm

The Customer Service position manages product order requests originating from customers, field sales teams, and other internal or external sources. It serves as the primary internal point of contact for regional customers and functions as a liaison between company operations, customers, and field sales personnel. Responsibilities include receiving, reviewing, processing, editing, expediting, and canceling orders as needed.

Essential Duties:

• Abides by company policies and procedures at appropriate level.
• Responds to inquiries and takes necessary action according to SOP's and work instructions.
• Serve as liaison between internal operations and field sales personnel, customers, branches, etc.
• Receive and review complaints, and take appropriate action to resolve according to SOP's and work instructions.
• Receive and review, process orders according to SOP's, work instructions, and/or special instruction from supervisor.
• Review and process Customer Forecasts and reconcile CUMs for EDI orders.
• Obtain Customer Sales Tax Certificates as required.
• Generate special reports as required or directed.
• Advise customers of pick-up, revised shipping dates, price discrepancies, etc. according to SOP's and work instructions.
• Process order cancellations.
• Participate in the annual Physical Inventory as directed by supervisor.
• Participate in self-development and training of others.
• Perform other related duties as may be reasonably assigned in the course of business.
• Exhibit safety awareness and safe work practices.
• Maintain necessary records as required by SOP's and work instructions.
• Understand all environmental policies and significant environmental impact of job activities in accordance with the ISO 14001 standard.

• Bachelor's degree in business or related discipline preferred or at least 3 years equivalent work experience.
• Excellent organizational skills.
• Excellent communication skills including telephone, written and verbal.
• Exceptional Math skills necessary to fulfill department requirements.
• Computer skills including Excel and Word necessary to fulfill requirements of position.
• Self-motivated, able to make independent decisions.