Internship-Head Office-Digital Support/Customer Care Ops F/MAIR LIQUIDE

The Digital Support Intern will play a crucial role in supporting the digital and AI transformation of our global Customer Care operations. This internship provides a unique opportunity to gain hands-on experience in identifying, analyzing, and improving digital tools and processes across our international affiliates. The intern will work closely with the IM digital director, the IM Customer Care Director and the D&IT teams to enhance our customer service efficiency and effectiveness through data-driven insights and digital solutions.

Responsibilities:

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KPI Analysis:

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Collaborate with Customer Service teams to collect their needs - align with Customer Care roadmap and propose evolution on the current core data model to support KPIs.
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Analyze existing data sources and methodologies for KPI tracking to ensure alignment with core data model.
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Benchmark industry best practices for customer service KPIs.

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Dashboard Development and Implementation:

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Design with data visualisation tools (eg. power Bi…) and develop with the help of D&IT team (GDO) interactive dashboards to visualise and track actionable key customer service KPIs.
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Ensure data accuracy and consistency across all dashboards.
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Support the distribution and training of the dashboards to the teams.
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Digital Roadmap Support:

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Assist in the development and implementation of the Customer Care digital roadmap.
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Support the deployment of new digital tools (including AI Tools) and processes and ensure proper documentation.
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Provide support for change management and training initiatives.
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Track the progress of the digital roadmap, and provide updates to the customer care director and to the digital board (4x/year)

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Data Analysis and Reporting:

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Analyze customer service data to identify trends, patterns, and areas for improvement.
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Generate regular reports and presentations to communicate findings and recommendations.

Qualifications:

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Currently enrolled in or recently graduated from a Bachelor's or Master's degree program in Business Administration, Information Technology, Data Science, or a related field.
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Strong interest in digital transformation and customer experience.
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Excellent analytical and problem-solving skills.
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Proficiency in data analysis and visualization tools (e.g., Excel, Power BI, Tableau, Google Data Studio).
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Strong communication and interpersonal skills.
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Ability to work independently and collaboratively in a global team environment.
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Fluency in English (additional languages are a plus).
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Knowledge of CRM systems is a plus.

Skills:

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Data Analysis
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Data Visualization
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Project Management
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Communication
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Problem Solving
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Digital Literacy

Benefits:

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Gain valuable experience in a global industry-leading company.
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Work on impactful projects with real-world applications.
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Develop your skills in digital transformation and customer experience.
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Opportunity to network with professionals across the Air Liquide group.
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Competitive internship compensation.



Additional Information

Air Liquide has been awarded the Happy Trainees label.

The internship will take place in the Group's historical headquarters in the center of Paris at Quai d'Orsay.

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Geographical location: France / Ile de France / 75-Paris
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Desired start date: Early 2026
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Duration of the internship : 6 months

To know more about our company and get some tips to join us, click here