Internship (6 months)- Global Quality & Guest Experience Assistant (F/M/X) – Sofitel Legend, Sofitel, MGallery & EmblemsGroupe ACCOR

Accor est un leader mondial de l'hôtellerie, fort de plus de 5 000 hôtels et de 10 000 espaces de restauration et bars implantés dans 110 pays. Le groupe déploie un écosystème hôtelier pleinement intégré, qui compte parmi les plus diversifiés du secteur. Celui-ci associe des enseignes de luxe et haut de gamme à des offres milieu de gamme et économiques, adossées à des concepts lifestyle exclusifs, lieux de spectacle et de divertissement, vie nocturne, restaurants et bars, résidences privées, hébergements partagés, services de conciergerie, espaces de co-working... Accor dispose ainsi d'un portefeuille de marques incomparables, animé par quelque 300 000 collaborateurs à travers le monde. Plus de 65 millions de membres bénéficient par ailleurs du programme de fidélité complet du groupe, ALL - Accor Live Limitless, le compagnon lifestyle du quotidien, qui donne accès à un large éventail de récompenses, de services et d'expériences. Le groupe s'attache en outre, au travers de ses initiatives Planet 21 - Acting Here, Accor Solidarity, RiiSE et ALL Heartist Fund initiatives, à agir concrètement en matière d'éthique et d'intégrité professionnelle, de tourisme responsable, de développement durable, d'engagement solidaire, de diversité et d'inclusion.

We are a collection of 4 exclusive Luxury brands: Sofitel, Sofitel Legend and MGallery, Emblems across 38 countries, unlocking unique memorable moments in connection with the local destination.

Our signature:

All our Talents express themselves with authenticity, playfulness in a diverse and inclusive environment, have the ability to surprise our customers with crafting exceptional tailor made experiences and go the extra mile every day, while embracing local culture.

Within the Global Quality & Guest Experience Team, reporting directly to the Director Quality & Guest Experience, you will assist in building, developing and improving a guest-centric approach to Quality & Guest Experience for our 4 brands worldwide, leading to increased Guest Engagement.

In an international environment, you will manage your time well to contribute daily to the success of the team, on the following (but not limited to) tasks:

• Update the Quality Month end Performance Report
• Follow-up on Hotel Quality Scores and track action plans accordingly
• Prepare analysis / Insights from guest Reviews on various topics (F&B, Rooms,….)
• Assist in the yearly review and update of the Standards
• Collect and update the Best Practices Library for our hotels
• Assist in the creation of content and guidelines, SOPs and presentations.
• Select the monthly best Cousu Main & Mgallery Magic stories, part of the monthly and annual competition
• Assist both VP and Director on ad hoc projects (Toolkit creation, Service Essentials, Golden Rules, update the escalated complaints tracker, Communication on our TEAMS community group composed of our hotels…)

You will work closely with the Opening Team, Regional Marketing Relays and Global Marketing Teams as well as with our 250 hotels Worldwide, other Accor Transversal teams and external partners (suppliers…).

Level of Studies: BAC+4 / +5

Field of Studies: Marketing/Luxury/Customer Experience

Professional Experience: A first internship in the hospitality industry would be ideal

Languages: French & English (fluent)

Others:

• Detail oriented person with an affinity for the LUXE segment
• Computer Skills - Pack Office (good knowledge of Excel formulas & PowerPoint) + AI
• Tech-savvy with ability to adapt to new systems (TrustYou / LQA…)
• Analytical mindset, creative, organized, multitasker and, culturally aware team player

Paid internship

Tickets Restaurants

NAVIGO pass (Metro) reimbursement : 75%