Head of Client Insights & Activations (F/H/X)Christian Dior Couture

Dior Couture is looking for a talented Head of Insights & Activations to join the CRM Team, within the Omnichannel department. This is a senior role responsible for connecting client intelligence, business analysis, and engagement strategy to drive highly relevant, high-impact client experiences and commercial growth.

The role is a Creation de Poste. The candidate will ensure that insights directly inform activation design, and that activation results continuously enrich client understanding and client development across one-to-one and one-to-many touchpoints.

The successful candidate will bring a combination of analytical skills, strategic vision, pragmatic execution, and luxury sensibility.

• Top Business or Engineering school with Business or Marketing background
• 10+ years of experience both in Insights/Client Analytics/Strategy/Consulting function and in Client activation/Campaign management/CRM roles
• Previous experience in luxury, fashion, beauty, retail, or hospitality industry required
• Proven experience with management of budgets and hybrid teams with internal / external consultants required
• Experience with data visualization and analytics tools (PBI, Tableau, Qlik…) and CRM suites (Salesforce, Adobe, Braze…) required
• Consulting background and International experience appreciated but not mandatory
• Strong project management and stakeholder coordination skills
• Excellent communication skills, both written and oral
• English is mandatory
• Strategic, rigorous, and highly collaborative leadership style
• Appetite for transformation and build from the ground up