Customer Success Manager H/FGi Group
Paris 16 (75)CDD
Il y a 10 joursCandidature facile
Critères de l'offre
Métiers :
- Customer Success Specialist
Expérience min :
- débutant à 1 an
Diplômes :
- Bac+5, Master - Magistère, MIAGE
Compétences :
- Anglais
Lieux :
- Paris 16 (75)
Conditions :
- CDD
- Salaire non précisé
- Temps Plein
L'entreprise : Gi Group
Gi Group est spécialisée en intérim et recrutement généralistes. Notre mission est de faciliter la recherche d'emploi et de collaborateurs, pour les candidats et les entreprises, afin de leur permettre d'atteindre leurs ambitions.
Nous conseillons les candidats dans la recherche de la meilleure mission et sécurisons leur employabilité en favorisant l'accès à de nouvelles qualifications grâce à la formation. Nous contribuons au développement des entreprises en identifiant, dans les plus brefs délais, les professionnels qualifiés pour des missions en intérim, CDD ou CDI, tous secteurs d'activité confondus.
Description du poste
TYPE DE CONTRAT: Intérim de un an à partir du 1er decembre 2026 dans le cadre d'un remplacement congé maternité
* Fourchette de rémunération : 70-80 k€,
* Lieu de travail : PARIS
* Bilingue Anglais
Mission :
What You'll Do
* Lead customers through digital transformation with a clear view of customer objectives and key performance indicators
* Establish a comprehensive strategy for managing your account portfolio, ensuring that customers realize the maximum value and return on investment from their Adobe solutions and services.
* Account strategy planning and building clear success plans to increase solution adoption and usage, drive dedication, advocacy and minimize customer attrition
* Lead customers with industry expertise and standard methodologies on efficient utilization to meet their specific business objectives
* Build positive relationships at senior levels, including C-Level, within some of the biggest companies in the Europe
* Track accounts' performance and lead critical blocking issues with clear execution plan and aim to get closure
* Provide thought leadership & industry expertise to the customer success organization, our clients and Adobe's European Customer Success team
Profil :
What you need to succeed
* Bachelor's or Master's degree or equivalent experience
* Experienced in post-sales account management in Digital Marketing (analytics, optimization/conversion and/or social). Candidates with pre-sales, marketing/creative agency or consulting background will be considered
* Strong experience in Digital Marketing Solutions and knowledge of the Adobe's competitive landscape
* Proven efficiency in managing an account portfolio of large, global, sophisticated, and strategic accounts at a senior level. Building and maintaining relationships at most senior levels with assigned accounts becoming a trusted advisor
* Proven experience driving customer retention initiatives, achieving high retention rates and customer happiness (NPS)
* Strong communication skills (English)
* Tenacious, personable, high confidence and results oriented with a focus in exceeding client expectations
Adaptable, strong self-awareness, confidence to hold themselves and others to account based on expectations and the ability to collaborate effectively across different departments
* Fourchette de rémunération : 70-80 k€,
* Lieu de travail : PARIS
* Bilingue Anglais
Mission :
What You'll Do
* Lead customers through digital transformation with a clear view of customer objectives and key performance indicators
* Establish a comprehensive strategy for managing your account portfolio, ensuring that customers realize the maximum value and return on investment from their Adobe solutions and services.
* Account strategy planning and building clear success plans to increase solution adoption and usage, drive dedication, advocacy and minimize customer attrition
* Lead customers with industry expertise and standard methodologies on efficient utilization to meet their specific business objectives
* Build positive relationships at senior levels, including C-Level, within some of the biggest companies in the Europe
* Track accounts' performance and lead critical blocking issues with clear execution plan and aim to get closure
* Provide thought leadership & industry expertise to the customer success organization, our clients and Adobe's European Customer Success team
Profil :
What you need to succeed
* Bachelor's or Master's degree or equivalent experience
* Experienced in post-sales account management in Digital Marketing (analytics, optimization/conversion and/or social). Candidates with pre-sales, marketing/creative agency or consulting background will be considered
* Strong experience in Digital Marketing Solutions and knowledge of the Adobe's competitive landscape
* Proven efficiency in managing an account portfolio of large, global, sophisticated, and strategic accounts at a senior level. Building and maintaining relationships at most senior levels with assigned accounts becoming a trusted advisor
* Proven experience driving customer retention initiatives, achieving high retention rates and customer happiness (NPS)
* Strong communication skills (English)
* Tenacious, personable, high confidence and results oriented with a focus in exceeding client expectations
Adaptable, strong self-awareness, confidence to hold themselves and others to account based on expectations and the ability to collaborate effectively across different departments
Durée du contrat : 1 an
Référence : 84949_179179090131614