Customer Account SpecialistSaint-Gobain

About Chryso, Inc
Chryso is a leading global designer and manufacturer of high quality concrete admixture thanks to a strong commitment to research and innovation, coupled with adherence to the strictest manufacturing standards in the industry. Our admixtures are engineered to optimize the performance of our customers' specific concrete materials in a way that will maximize user satisfaction and economy. In addition, Chryso delivers significant added value and support to its clients, which includes assistance with client inventory control and prompt product deliveries.
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the customer account specialist (CAR) is responsible for managing the order process from the acceptance of an order from the customer or region through the completion of the process of invoicing. This position will have contact with multiple areas of the sales and production process and with external relationships including vendors, customers and logistics providers. The CAR will build relationships with business segment team members to collaborate to support business plans and provide solutions throughout the process.
Manage the processing of order entry and execution of orders into the system. Ensure that both manual and automated orders are verified and accurately entered into SAP and that all customers receive appropriate and accurate confirmations and communication within department service level agreements (SLA)
Enter and execute all types of orders for various business units for US and Canada, including sample and third-party requests within order entry turnaround time as noted in SLA guidelines and in accordance with customers requested ship and/or delivery dates.
Build and maintain relationships with customers, both internal and external along with other Chryso departments and outside contacts including but not limited to logistics and product vendors.
Process order changes requested by customers within SLA expectations with accuracy. Escalate order issues to CS Management team timely and accurately
Provide solutions support to internal and external customers to ensure customers are serviced appropriately, timely and accurately
Professional management of inbound and outbound call handling. Communicate order shipment expectations to operations and outside vendors for rush order requests

EDUCATION:
High School Diploma or accredited GED - Required
Bachelor's Degree in Business Related Discipline - Preferred
EXPERIENCE:
2+ years' of Customer Service in a high paced industry - Required
2+ years' experience with SAP - Required
2+ years' Experience order management and logistics - Preferred
Basic working knowledge of SalesForce
Outstanding, attention to detail and organizational skills.
Capable of working independently on daily work activities and miscellaneous work assignments
Ability to successfully organize and prioritize workload and follow up accordingly
Demonstrate ability and willingness to work in a team environment and to accomplishing goals through cooperation
Proven ability to stay focused and multi-task in a fast paced environment
Demonstrates grace under pressure
Ability to communicate clearly and effectively both written and verbal
Confident and professional telephone presence
Proficiency in Microsoft Office Suite
Basic working knowledge of Excel
Strong customer service mindset that embodies problem solving and resolution skills.
Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers.
Ability to multitask and handle a high volume of work accurately.
Desire to grow within the company.
Must be a strong team player able to work in a cross functional team environment.
Must be a self-starter.