Customer Service SpecialistSaint-Gobain

Saint-Gobain est présent dans 70 pays avec plus de 170 000 collaborateurs. Le Groupe mobilise les savoir-faire de ses sociétés et propose une offre de solutions pour des bâtiments confortables, plus économes en énergie et plus agréables à vivre au quotidien. Il positionne également ses matériaux de haute performance sur les marchés industriels et de consommation tels que l'automobile, l'aéronautique, la santé ou l'énergie.

Bailey Metal Products, a proud subsidiary of Saint-Gobain, is seeking aCustomer Service Representative for its Concord (Ontario) location. This is a great chance to join a Top Employer and contribute to our growth and success.

The Customer Service Specialist is responsible for serving customers in person as well as via email and telephone with respect and professionalism. The incumbent is accountable for dealing with customer issues, inquiries, and processing transactions. The Representative understands his/her role as a company ambassador and provides a positive experience to all customers.

Duties and Responsibilities

The responsibilities and accountabilities of the position include but are not limited to the following:

• Answer phones quickly, professionally, courteously, and direct incoming calls to appropriate individuals.
• Record and enter customer purchase orders received via phone or email, quickly, accurately, courteously, and professionally.
• Field and respond to inquiries regarding products, service, pricing, lead time, delivery, returns, and complaints.
• Research and resolve customer problems, acting as the customer liaison between other company departments when necessary.
• Understand and emphasize product features and benefits.
• Handle inbound, unsolicited prospect calls and convert them into sales.
• Review customer purchase orders and identify opportunities for upselling.
• Manage a specific customer base or product segment as assigned providing complete customer service.
• Establish and maintain relationships within the assigned account base and with outside sales force.
• Inform customers and co-workers of delivery requirements for orders and co-ordinate, if necessary, specific arrangements for deliveries as per the customer's request.
• Support reception/front desk duties where required.
• Work closely with the Customer Service Lead and National Customer Service Manager to develop and implement a continuous improvement process within the Customer Service Department.
• Work closely and effectively with Sales, Production, Supply Chain and Shipping to resolve issues and to develop new ideas and strategies to improve customer service.
• Participate in the company's quarterly inventory count.
• Maintain a high standard of professional knowledge, ethics and practices when dealing with customers, suppliers, peers, subordinates, supervisors, and other key stakeholders of the company.
• Conduct oneself in a professional manner that reflects integrity and respect towards customers, suppliers, peers, subordinates, supervisors, and other key stakeholders of the company.
• Understand, support, and adhere to the company's health and safety polices, programs and procedures by communicating and promoting health and safety awareness.
• Other responsibilities and accountabilities as assigned by the Customer Service Lead or National Customer Service Manager.

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.
The Bailey Group of Companies, a proud subsidiary of Saint-Gobain, stands tall as part of the world's largest building materials company. With a 360-year legacy of innovation and growth, Saint-Gobain leads the way in sustainable product development and environmental responsibility. Saint-Gobain North America's commitment to excellence has earned it recognition from the Top Employers Institute as one of the best workplaces in North America and Canada. Join us and be part of a future where innovation meets sustainability!
Bailey, founded in 1950, is a Canadian industry leader with manufacturing locations in Ontario, Quebec, Alberta, and British Columbia, producing roll-formed products and providing steel slitting services for the commercial and residential construction industry. Our people, products, and industry are our pride while innovation and our customers are at the core of our business. Our associates are the key to achieving our vision of being the leaders in this industry, which is why we work hard to create a safe and healthy work environment where associates can achieve growth and development

Core Competencies

• Previous Order Entry experience is a requirement.
• Experience using SAP within the manufacturing industry is strongly preferred.
• Self-starter with the ability to work in a fast-paced environment.
• Exceptional organizational skills.
• Excellent written and verbal communication skills.
• High attention to detail.
• Must be proficient in Microsoft Office.
• Experience in building materials or construction is a strong asset.

Requirements

• Customer Service experience, ideally in a manufacturing environment
• Experience using SAP
• Experience in building materials or construction is an asset
• University degree or College diploma is an asset