Customer Service RepresentativeSaint-Gobain

Kaycan is a subsidiary of Saint-Gobain -- the world's largest building materials company with a 360-year legacy of innovation and growth. Saint-Gobain group is leader in sustainable product development and environmental stewardship. We're proud to that Saint-Gobain North America was recognized by Top Employers institute as on the best workplaces in North America & Canada.

Kaycan has an exciting career opportunity for a Customer Service Representative based in Dartmouth to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.

Schedule: Monday to Friday
Status: Full Time, permanent, On-site

Here's what you'll be responsible for in this role

This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and resolving customer concerns at one our busiest branches. You will work with a great branch team to deliver the following:

• Understand customer needs and advise best solutions for a positive customer experience;
• Address client inquiries regarding order status and complete order adjustments in a timely manner and creating new customer accounts for sales team;
• Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary and apply refunds/returns for customer accounts;
• Liaise with head office and other branches from across Canada to solicit inventory to meet customers' needs;
• Updating, referencing, and maintaining customer accounts in our inventory/CRM system;
• Enter orders for other branches in accordance with procedures for special materials and interbranch shipping;
• Updating and referencing the company's CRM system (Oracle);
• Supply and inform clients of pricing, credit terms as well as entering orders in system;
• Investigate and troubleshoot customer service issues and offer solutions to our customers achieve their goals;
• Other duties as required.

Here is what's important to have to apply:

• Team player with excellent customer service skills;
• 2-3 years of experience in a similar role including in-person customer service;
• Attention to detail and strong data entry skills;
• Very good computer skills and experience with MS Office, data entry and databases;
• Well-organized with strong leadership skills;
• Excellent verbal and written communication skills;
• Ability to multi-task and work in a fast-paced environment.