Customer Service Representative; ManufacturingSaint-Gobain

Saint-Gobain Critical Process Solutions designs and manufactures innovative, high-performance polymer solutions for critical applications across biopharma, medical, food and beverage, electronics, and other industries. Through deep material expertise, global manufacturing capabilities, and extensive quality and regulatory knowledge, we partner with customers to develop solutions they can depend on.

Our Bioprocess Solutions business specializes in products and solutions for pharmaceutical and biopharmaceutical manufacturing. We bring together technical expertise, quality, innovation, and strong customer partnerships to provide the confidence and peace of mind our customers need to succeed.

This is a hybrid role that can be based out of our Beaverton, MI or Largo, FL site.

The Customer Service Representative is a key point of contact for assigned customers, managing the customer experience from order placement through delivery. This role partners closely with Supply Chain, Manufacturing, Quality, Logistics, Sales, and other internal teams to provide accurate information, resolve issues, and ensure customer needs are addressed proactively and efficiently.

Key Responsibilities

• Manage assigned customer accounts and develop strong, responsive customer relationships.
• Own day-to-day order management, including order entry, acknowledgements, changes, expedites, cancellations, delivery updates, and fulfillment issues.
• Coordinate customer requests related to quotations, pricing, samples, new parts, documentation, quality complaints, change notifications, credit, and shipping.
• Proactively identify and communicate potential delays, risks, or changes affecting customers.
• Work cross-functionally to investigate issues, identify solutions, and drive timely resolution.
• Ensure customer communications and documentation are accurate, complete, and address the customer's needs before being issued.
• Maintain accurate customer and order information within ERP, CRM, and related systems.
• Identify opportunities to improve processes and enhance the overall customer experience

Requirements

• 1-3 years of customer service experience, preferably in a manufacturing, technical, or regulated environment.
• High school diploma required; bachelor's degree preferred.
• Strong written and verbal communication skills.
• Excellent organization, attention to detail, time management, and problem-solving abilities.
• Ability to manage multiple priorities with a strong sense of urgency and ownership.
• Comfortable working independently while collaborating across multiple departments.
• Proficiency in Microsoft Office; ERP and CRM experience preferred, including QAD or Salesforce.