Experiences product Assistant (H/F/X)Groupe ACCOR

Accor est un leader mondial de l'hôtellerie, fort de plus de 5 000 hôtels et de 10 000 espaces de restauration et bars implantés dans 110 pays. Le groupe déploie un écosystème hôtelier pleinement intégré, qui compte parmi les plus diversifiés du secteur. Celui-ci associe des enseignes de luxe et haut de gamme à des offres milieu de gamme et économiques, adossées à des concepts lifestyle exclusifs, lieux de spectacle et de divertissement, vie nocturne, restaurants et bars, résidences privées, hébergements partagés, services de conciergerie, espaces de co-working... Accor dispose ainsi d'un portefeuille de marques incomparables, animé par quelque 300 000 collaborateurs à travers le monde. Plus de 65 millions de membres bénéficient par ailleurs du programme de fidélité complet du groupe, ALL - Accor Live Limitless, le compagnon lifestyle du quotidien, qui donne accès à un large éventail de récompenses, de services et d'expériences. Le groupe s'attache en outre, au travers de ses initiatives Planet 21 - Acting Here, Accor Solidarity, RiiSE et ALL Heartist Fund initiatives, à agir concrètement en matière d'éthique et d'intégrité professionnelle, de tourisme responsable, de développement durable, d'engagement solidaire, de diversité et d'inclusion.

Join the Accor Group, an ecosystem of over 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries.

As one of our 5,000+ Corporate Heartists®, come pursue your passion to the vibrant rhythm of the hospitality industry.

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

Creating lasting memories inspire you? Our Member Experiences & Corporate Hospitality team is looking for a dynamic Experiences product Assistant to help shape exclusive experiences for our ALL Accor loyalty members. You will play a key role in bringing our experiences to life and boosting customer loyalty.
If you're ready to contribute to unforgettable experiences, join our team!

Your mission:

• Collaborate on experience-related projects and implement experiences strategy for ALL loyalty programme members, with global and regional teams
• Create and update support materials for experiences
• Track and report key performance indicators (KPIs) for loyalty marketing initiatives
• Analyse customer data and campaign metrics to identify trends and new opportunities

What we're looking for:

• Bachelor's or Master's degree (BAC +4/+5) in Marketing, Business, Hospitality, or a related field; relevant internships or work-study experience in marketing is a plus
• Fluency in French and English (written and spoken)
• Excellent proficiency in Microsoft Office Suite, particularly PowerPoint and Excel
• Strong soft skills including autonomy, rigor, proactivity, adaptability, and teamwork
• Positive mindset & result-driven profile with good communication and interpersonal skills
• Basic data analysis and synthesis skills for report compilation

Why work for Accor?

Here you are an Heartist® because hospitality is, first and foremost, a work of heart.

As an Heartist® you are part of a caring environment and a team where you can Be All You Are. You are in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world.

You enjoy exclusive benefits, specific to Accor but not only, as well as recognitions for your daily commitment.

Everything you do with us, regardless of your profession, have a deep purpose: creating a lasting, memorable and impactful experience for our guests, for your colleagues and for the planet.

Discover the life that awaits you at Accor, visit Accor Careers