Global Account Support - Activation LeaderEY

The Opportunity

The Global Account Support Activation Leader drives enterprise-wide transformation by working with Regions to evolve finance support from transactional processing to strategic advisory, resulting in enhanced financial efficiency and value creation for client engagements.

This leader manages a team dedicated to collaborating with Region Account Support teams by delivering a comprehensive toolkit-including processes, technology, operating models, reports, and learning resources-that empowers Client Servers to focus on margin improvement and revenue growth, ensuring robust financial due diligence and risk management.

The Activation Leader collaborates with internal clients and cross-functional partners to design and continuously improve support models, ensuring that best practices and innovations are scaled across the entire enterprise.

This role bridges strategy, change management, and execution - ensuring that transformation priorities are not just designed but activated at scale across functions regions, and business units.

Key Responsibilities

• Translate enterprise finance transformation strategies into actionable roadmaps and initiatives.
• Partner with regional leaders and cross-functional teams to align priorities, milestones, and value outcomes.
• Bring the right mix of talent, processes and tools to serve our Accounts underpinned by
• A team of skilled financial professionals
• An advanced automation and AI strategy and tools
• High-quality financial information
• Drive a mindset that encourages collaboration
• Create opportunities for our people to become more rounded Finance professionals
• Drive finance-wide change readiness, stakeholder engagement, and adoption strategies.
• Build relationships and partner across Finance, Technology, Account & Engagement Teams, Business Leadership, Enablement functions and third party suppliers to provide seamless support.
• Lead improvement initiatives for financial systems (e.g., Mercury, Dynamics), ensuring enhancements are aligned with business needs and drive efficiency.
• Drive consistency and standardization of the Accounts support model where this makes sense, and will deliver optimization and efficiencies
• Deliver Mercury support and usability enhancements; support for other financial systems and tools
• Deliver globally consistent training on new systems, processes, and advisory skills.
• Champion the use of advanced automation strategies and tools to optimize financial processes.
• Drive innovation in financial support models, including tech pricing, costing solutions, and controls improvements.

Core Competencies

• Strategic Thinking: Ability to translate enterprise strategy into actionable plans and drive long-term value.
• Change Leadership: Proven capability to lead transformation, inspire teams, and champion new ways of working.
• Financial Acumen: Deep understanding of financial principles, US GAAP, and advisory finance models.
• Stakeholder Management: Strong relationship-building skills with internal clients, Account teams, and cross-functional partners.
• Program & Project Management: Expertise in orchestrating complex, cross-functional initiatives and delivering results.
• Innovation & Automation: Track record of driving process improvements and leveraging technology for efficiency.
• Communication: Exceptional written and verbal communication skills; able to influence at all levels.
• Team Development: Ability to build, mentor, and develop high-performing finance teams.
• Agility: Comfortable operating in a dynamic, fast-paced environment and adapting to change.
• Data-Driven Decision Making: Skilled in using analytics and financial data to inform decisions and measure impact.