Stage - Customer Success Intern - SBS - Paris

SBS is a global financial technology company that's helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota FS. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 3,400 employees in 50 offices, SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdia's Universe: Digital Banking Platforms. SBS is headquartered in Paris, Franc

About SBS Digital Lending

With the agility of a fintech and support of the group, SBS designs tech solutions for financial institutions worldwide to provide services accessible to each of us, everywhere, anytime. As a leading financial technology company, our mission is to contribute to a better financial world. For more than 20 years, we have strived to support financial institutions' digital transformation, leveraging our inherited domain expertise and the latest technologies.

Key figures

• 1500+ financial institutions run our platform
• 420+ mn annual revenue in 2020

In 2024, SBS creates its Digital Lending business unit with the vision to allow borrowers to benefit from a seamless financing experience via the deployment of a cost effective SaaS end-to-end lending solution for financial institutions.

Joining SBS Digital Lending is taking part in an entrepreneurial journey whilst joining a solid group. It is the occasion to instil an agile and dynamic mindset whilst leveraging years of experience in the SaaS and financing markets.

Customer Success Management

We are looking for a talented Customer Success intern to join our dynamic team at SBS Digital Lending. The ideal candidate should have a passion for creating seamless experience on our financial technology solutions. As a Customer Success Intern, you will play a critical role in shaping the future of our lending products, ensuring they meet the needs of our users and drive business value.

Missions

• Support the customers needing help, bringing them solutions to their questions
• Help defining and setting up the best processes and tools to ensure customers onboarding and success with our products through active communication
• Contribute to build a great documentation for our products, making it easy for users to find their answers
• Build reportings to keep track of users KPIs, SLAs, billing with a BI tool
• Collaborate with the Tech & Product teams to improve the product, based on user feedbacks, to help our clients implementing their solutions using our APIs
• Tracking and improvement of the customer NPS, activation, retention

Requirements

• Experience: Business or Engineering School, looking for a 6-months internship
• Skills: Understanding of UX / UI principles and puts User at the heart of the solution.
• Communication: Excellent communication and presentation skills, with the ability to articulate design concepts and decisions to stakeholders.
• Language: English B2 level
• Problem-Solving: Strong analytical and problem-solving skills, with a user-centered approach.
• Team Player: Ability to work effectively in a collaborative, open to feedback and improvements.

What you will learn with us

• Continuous Learning: Benefit from opportunities of continuous learning and professional development
• Innovation-Driven Culture: Work in a tech and data-driven startup environment within a large, established group.
• Impact: Contribute to the digital transformation of the financial sector, creating solutions that benefit SMEs and private individuals.
• Agile Environment: Engage in a dynamic and agile work environment, with opportunities to influence product direction and strategy.
• Supportive Culture: Join a supportive culture that values collaboration, open communication, and a shared vision for success.

Les avantages à nous rejoindre :

• Un accord télétravail pour télétravailler jusqu'à 2 jours par semaine selon vos missions.
• Un package avantages intéressants : une mutuelle, un CSE, des titres restaurants, un accord d'intéressement, des primes vacances et cooptation.

Employeur inclusif et engagé, notre société œuvre chaque jour pour lutter contre toute forme de discrimination et favoriser un environnement de travail respectueux. C'est pourquoi, attachés à la mixité et à la diversité, nous encourageons toutes les candidatures et tous les profils.

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