Tech Lead Data 'Digital Experience' F/M/XGroupe ACCOR

Accor est un leader mondial de l'hôtellerie, fort de plus de 5 000 hôtels et de 10 000 espaces de restauration et bars implantés dans 110 pays. Le groupe déploie un écosystème hôtelier pleinement intégré, qui compte parmi les plus diversifiés du secteur. Celui-ci associe des enseignes de luxe et haut de gamme à des offres milieu de gamme et économiques, adossées à des concepts lifestyle exclusifs, lieux de spectacle et de divertissement, vie nocturne, restaurants et bars, résidences privées, hébergements partagés, services de conciergerie, espaces de co-working... Accor dispose ainsi d'un portefeuille de marques incomparables, animé par quelque 300 000 collaborateurs à travers le monde. Plus de 65 millions de membres bénéficient par ailleurs du programme de fidélité complet du groupe, ALL - Accor Live Limitless, le compagnon lifestyle du quotidien, qui donne accès à un large éventail de récompenses, de services et d'expériences. Le groupe s'attache en outre, au travers de ses initiatives Planet 21 - Acting Here, Accor Solidarity, RiiSE et ALL Heartist Fund initiatives, à agir concrètement en matière d'éthique et d'intégrité professionnelle, de tourisme responsable, de développement durable, d'engagement solidaire, de diversité et d'inclusion.

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. 

Accor Tech & Digital, jobs in the tech field where intelligence is above all human! 

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

This is where your biggest challenge awaits you:

As part of the Digital & Guest Experience Tribe, this Feature Team develops the data products used by the Digital Experience and Content teams. These products enable, for example, the monitoring of the performance of the Accor Group's websites and the ALL mobile app (analysis of user journeys, conversion funnels, etc.), as well as the scoring of hotel listings on the ALL website (completeness of information, relevance of images, etc.).

Your mission:

Reporting to the Data Engineering Director, you will be responsible for:

• Co-leading the "Digital Experience" Feature Team (facilitation, prioritisation, planning, etc.)
• Building a strong partnership with your Product Owner counterpart
• Supervising the Data Engineers: 4 external staff (individual monitoring, particularly with digital service providers, etc.)
• Ensuring the implementation of best development practices (DevOps, Quality, FinOps, etc.)
• Contributing to the scoping, breakdown and high-level estimation of new projects.
• Guide technical and modelling choices in line with Accor standards (Snowflake urbanisation, architectural patterns, etc.)
• Deliver Data products (Analytics & AI) in accordance with agreed quality and deadline commitments.
• Manage communication and resolution in the event of incidents.
• Keep your line managers informed, alert them or request assistance in the event of a risk or problem.
• Participate in events organised at the Data or Engineering vertical level.

Specifically, the following objectives will be set for you over the coming months:

• Work with the team to deliver a number of enhancements to the strategic Content Scorecard initiative, in collaboration with the AI team: homepage scoring, updates to existing scores, etc.
• Ensure a good distribution of skills and product expertise within the team to avoid reliance on any single individual and enable a smooth rotation of duties.
• Audit the Data products, formalise an assessment of the current technical infrastructure, and propose a plan: debt reduction + efficiency improvements + financial optimisation (FinOps) + exploration of new features.
• Foster a positive team dynamic (collaboration, motivation, participation, etc.) as part of the transition of the Tech Lead / Product Owner duo leading this Feature Team.

What about you?

• You have solid experience in data engineering and team management.
• Ideally, you have previous experience in Digital Marketing, or demonstrate a particular interest in the field

Technical skills

• In-depth knowledge of Snowflake features and analytical/BI modelling
• Previous experience with our orchestration tools (Astronomer/Airflow) and transformation tools (dbt)
• Proficiency in SQL and Python
• Expertise in Tableau or other data visualisation solutions (PowerBI, Looker, etc.)
• Proficiency in AI and GenAI tools and platforms to optimise daily delivery (automation of data engineering tasks, improvement of CI/CD processes, exploration of innovative solutions, etc.)

Soft skills

• Strong product culture, with a flexible and pragmatic Agile approach
• Leadership with a dynamic mindset and the ability to transform your teams' practices (Peer Review, Testing, Run Management, FinOps, etc.)
• Ability to estimate, plan and monitor activities across one or more projects and manage demanding stakeholders
• Professional demeanour and written/oral communication skills appropriate to the hierarchical level of your counterparts in French and English (fluency required)

Accor dares to impact: 

The world  

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 

• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.

Your career

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 

• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 

Specifically, at Accor Tech & Digital:

• Remote work available several days per week from France, with flexible work options: work from home, from our offices, or even from our hotels and coworking spaces through Worklib.

• Every Wednesday afternoon, dedicate your time to deep work and personal development.

• Work in a multicultural and English-speaking environment.

• Continuous improvement & training: hackathons, exceptional technology partnerships, dedicated talent management, certifications and a dedicated learning platform.

And also:

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide. 

• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 

• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 

• Sustainable Mobility Package for the use of eco-friendly transportation or access to a company bike program in partnership with Zenride.

• Coverage of urban public transport subscriptions between home and workplace, in accordance with the rates set by French law "Loi Finance".

• €11 meal vouchers.

• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 

• Attractive working conditions with collaborative workspaces, restaurants, and recreational areas as well as wellness and sports facilities, on-site or through Gymlib.

Your talent and motivation are our only selection criteria.

We value the richness of diverse nationalities, personalities, and professional backgrounds.

We know how to adapt to the specific needs of our employees, including those with disabilities.

We encourage all applications, regardless of gender, so go ahead and apply!

Recruitment is all about people!  

Is this mission appealing to you? Apply, and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 
2. An interview with the team manager responsible for the role you are interested in.  
3. For some r