Customer Service & Logistics Leader – South AfricaAdisseo

Welcome diversity and apply as you are!
At Adisseo, we cherish the value of diversity whatever it may be.

Adisseo is one of the world's leading experts in feed additives. The group relies on its 7 research centers and its production sites based in Europe and China to design, produce and market nutritional solutions for sustainable animal feed. With more than 2,100 employees, it serves around 2,600 customers in over 100 different countries through its global distribution network. Adisseo is one of the main subsidiaries of China National BlueStar, leader in the Chinese chemical industry with nearly 25,000 employees and a turnover of 6.4 billion euros. Adisseo is listed on the Shanghai Stock Exchange.

MISSION

In this role, you will be responsible for owning/managing the customer experience of our customers by proactively identifying issues & building relationships.

Base location: South Africa

Work scope: South Africa & E-W-C Africa

KEY RESPONSIBILITIES

Customer Relationship Management

• Build and maintain strong customer relationships through proactive communication and service excellence.
• Manage customer inquiries, claims and service requests within agreed service levels.
• Maintain accurate customer master data and ensure compliance with internal policies.
• Provide regular updates on order status, deliveries and potential supply constraints.

Order Management & Customer Fulfilment

• Manage the full order-to-delivery cycle in SAP/Zoho.
• Process customer orders accurately and within agreed SLAs.
• Create and maintain customer contracts and sales orders.
• Coordinate new customer setup with Finance.
• Monitor product availability and allocations to meet customer requirements.
• Validate and issue invoices, delivery notes, picking lists and shipping documents.
• Coordinate agent commission and volume rebate processes where applicable.
• Optimize transportation costs while maintaining service levels.

Inventory Management & Warehouse Coordination

• Organize stock replenishment and monitor inventory levels.
• Manage inventory control activities including cycle counts, stock audits, reconciliations, variance investigations and inventory adjustments.
• Maintain inventory records and reports while driving inventory accuracy improvements.
• Identify operational bottlenecks and recommend process improvements to reduce stock discrepancies and shrinkage.

Supply Chain, Logistics & Customs Coordination

• Coordinate logistics operations with manufacturing plants, warehouses, transport providers, customs brokers and 3PL partners.
• Coordinate dispatch and transportation activities in line with company policies.
• Manage import/export documentation and customs clearance activities.
• Monitor shipments and proactively resolve delivery exceptions.

Sales Support, Reporting & Continuous Improvement

• Support demand forecasting activities when required.
• Coordinate documentation for customer replenishment and commercial activities.
• Prepare and submit operational and inventory performance reports.
• Monitor KPIs including OTIF, inventory accuracy and customer service performance.
• Drive continuous improvement initiatives across customer service and logistics operations.

Cross-Functional Collaboration

• Collaborate effectively with Sales, Finance, Supply Chain, Logistics teams and external stakeholders.
• Escalate operational risks and supply issues in a timely manner.
• Ensure clear communication across all internal and external stakeholders.

INTERNAL AND EXTERNAL RELATIONS

• Agents, Distributors, and direct customers
• Sales Team
• Customer Service Team
• Finance & Credit Management
• Plant Supply Chain
• Market Access department
• 3PL, Courier firms, Transporters
• Customs
• Warehouse

REQUIREMENTS

• Customer Oriented
• Good Stakeholder management skills
• Excellent interpersonal and communication skills
• Energetic, well-organized, Self-Initiated and coordination skills
• Good analytical and problem solving-ability to identify creative solution
• Good process understanding
• Ability to work in a matrix organization

EDUCATION

• Bachelor's Degree is required (Sales administration / International trade / Logistics / Supply Chain)
• Language: Fluent Afrikaans & English and possibility French will be an advantage
• Computer: Zoho / SAP / Microsoft office
• Experience: min 7 years of experience

What we offer

• Inclusive & diverse Culture: Be part of a multicultural and global team of 62 nationalities, operating in 100+ countries, that values diversity, promotes inclusion, and supports work-life balance in a respectful and safe work environment.
• Benefits: care program, vacation & paid time off, profit-sharing and performance incentives.
• Learning & Career Development: benefit from continuous training, mentoring, and learning programs, with equal access to career advancement and leadership opportunities.
• Sustainable and innovative company: work on meaningful projects using cutting-edge technology, with the freedom to innovate and make a real difference. Because we contribute to feeding 8 billion people, sustainability is not an option - it is our ambition.