Destination Experiences Coordinator (W/M/X) // Orient Express Sailing YachtsGroupe ACCOR

Accor est un leader mondial de l'hôtellerie, fort de plus de 5 000 hôtels et de 10 000 espaces de restauration et bars implantés dans 110 pays. Le groupe déploie un écosystème hôtelier pleinement intégré, qui compte parmi les plus diversifiés du secteur. Celui-ci associe des enseignes de luxe et haut de gamme à des offres milieu de gamme et économiques, adossées à des concepts lifestyle exclusifs, lieux de spectacle et de divertissement, vie nocturne, restaurants et bars, résidences privées, hébergements partagés, services de conciergerie, espaces de co-working... Accor dispose ainsi d'un portefeuille de marques incomparables, animé par quelque 300 000 collaborateurs à travers le monde. Plus de 65 millions de membres bénéficient par ailleurs du programme de fidélité complet du groupe, ALL - Accor Live Limitless, le compagnon lifestyle du quotidien, qui donne accès à un large éventail de récompenses, de services et d'expériences. Le groupe s'attache en outre, au travers de ses initiatives Planet 21 - Acting Here, Accor Solidarity, RiiSE et ALL Heartist Fund initiatives, à agir concrètement en matière d'éthique et d'intégrité professionnelle, de tourisme responsable, de développement durable, d'engagement solidaire, de diversité et d'inclusion.

Orient Express

Artisan of Travel since 1883, Orient Express is a legendary brand, deeply rooted in history and admired by generations past, present, and future. As a symbol of ultra-luxury hospitality, the brand is currently undergoing an ambitious phase of rebirth and expansion accelerated since 2024 as a Joint Venture between ACCOR and LVMH.

Our unparalleled portfolio redefines luxury travel and hospitality. At its heart is the iconic Orient Express, with its legendary carriages reimagined as a modern tribute to French luxury. We further expand this vision through strategic partnerships, including our collaboration with ARSENALE Group to launch 'La Dolce Vita' - a train celebrating Italian art de vivre - and introduce exquisite hotels such as O.E La Minerva in Rome, with O.E Palazzo Dona Giovannelli in Venice soon to follow. Additionally, our collaboration with Orient Express Sailing Yachtsbrings to life the Orient Express Corinthian, poised to be the world's largest sailing ship.

While redefining the future of luxury hospitality, Orient Express places particular emphasis on the employee experience, development, and engagement.

Orient Express Sailing Yachts

140 years after the launch of its first luxury trains, the Orient Express legend continues with the launch of the world's largest sailing ships, the Orient Express Corinthian. A revolution in maritime history, and a fabulous project that pushes back the limits of what is possible. The result of a unique French partnership between Accor, the world leader in hospitality, and Chantiers de l'Atlantique, the world's leading cruise ship builder. This extraordinary sailing ship of the future, with its spectacular interiors, will set sail in 2026.

Reporting to the Director Destination Experiences, the Destination Experiences Coordinator, will play a key role in bringing our exceptional shore experiences to life.

This dynamic position focuses on the operational setup and smooth execution of our curated onshore products. From managing and optimizing excursion inventories to confirming services with our trusted DMCs, you'll ensure that every detail is aligned and ready before our ships set sail.

You'll be the backbone of our operations, coordinating data accuracy in our systems, preparing documentation for onboard teams, ensuring a seamless handover, and producing operational reporting to track performance.

If you're detail-oriented, thrive in fast-paced environments, and want to be part of the luxury travel journey, this role is the perfect opportunity to contribute to our brand's promise of excellence.

Essential Functions

• Inventory & Planning
  • Manage and update excursion inventories by cruise, ensuring accuracy and timely follow-up.
  • Monitor allotments and availability, escalating issues to Product Managers when needed.
• Service Confirmation
  • Confirm with DMCs and suppliers all logistical details (timings, capacities, transfers, guides, special requests).
  • Ensure all confirmations reflect the standards and decisions made by Product Managers.
• System Setup & Data Management
  • Load, verify, and maintain all product data in internal tools (Excel, CRS, PMS).
  • Ensure accuracy of descriptions, timings, and logistics before publication and distribution.
• Onboard Passation
  • Prepare and distribute comprehensive operational documents (briefings, manifests, product sheets) to onboard teams.
  • Act as the liaison to ensure seamless transition from office to ship.
• Billing & Financial Follow-up
  • Collect, verify, and track supplier invoices to ensure accuracy against confirmed services.
  • Collaborate with finance to ensure timely processing and accurate cost control.
• Operational Reporting
  • Compile post-cruise participation data and cancellations to support Product Managers in evaluating performance.
  • Produce simple dashboards on excursion uptake, no-shows, and operational incidents.
  • Provide insights to help anticipate inventory adjustments or highlight recurring issues.

Education

• Bachelor's/Master's Degree in Hospitality, Tourism, Business Administration or related field.

• Skills & Experience
  • Professional background
  • 2-4 years of experience in tourism operations, preferably in cruise or tour operating.
  • Strong geographical knowledge,
• Technical skills
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint);
  • Familiarity with reservation and operational systems (CRS, PMS, CRM)
  • Ability to produce clear reporting and synthesize operational data.
• Professional practices
  • Strong organizational and project management skills.
  • Ability to manage multiple priorities and adapt to changing circumstances.
  • Analytical mindset with attention to detail and problem-solving ability.
• Attributes & languages
  • Excellent written and spoken French and English.
  • Rigor, autonomy, and proactive attitude.
  • Team player with curiosity and openness to innovation in the tourism sector.
  • Strong interest in luxury travel and guest experience excellence.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.