Manager Sales Systems & Training Sofitel, MGallery & Emblems 'M/F/X'Groupe ACCOR

Accor est un leader mondial de l'hôtellerie, fort de plus de 5 000 hôtels et de 10 000 espaces de restauration et bars implantés dans 110 pays. Le groupe déploie un écosystème hôtelier pleinement intégré, qui compte parmi les plus diversifiés du secteur. Celui-ci associe des enseignes de luxe et haut de gamme à des offres milieu de gamme et économiques, adossées à des concepts lifestyle exclusifs, lieux de spectacle et de divertissement, vie nocturne, restaurants et bars, résidences privées, hébergements partagés, services de conciergerie, espaces de co-working... Accor dispose ainsi d'un portefeuille de marques incomparables, animé par quelque 300 000 collaborateurs à travers le monde. Plus de 65 millions de membres bénéficient par ailleurs du programme de fidélité complet du groupe, ALL - Accor Live Limitless, le compagnon lifestyle du quotidien, qui donne accès à un large éventail de récompenses, de services et d'expériences. Le groupe s'attache en outre, au travers de ses initiatives Planet 21 - Acting Here, Accor Solidarity, RiiSE et ALL Heartist Fund initiatives, à agir concrètement en matière d'éthique et d'intégrité professionnelle, de tourisme responsable, de développement durable, d'engagement solidaire, de diversité et d'inclusion.

Our Brands:

We are a collection of 4 exclusive Luxury brands: Sofitel, Sofitel Legend, MGallery and Emblems (SMGE) across 60 countries, unlocking unique experiences in connection with the local destination.

Our signature: All our Talents express themselves with authenticity, playfulness in a diverse and inclusive environment, have the ability to surprise our customers by crafting exceptional tailor-made experiences, while embracing local culture.

Join our us to strive for Excellence. It is a place where you live your purpose!

What we offer:

Sofitel, Sofitel Legend, MGallery & Emblems is founded on a set of values that define our distinctive culture. These values unite all our talents around the achievement of common goals and principles. They define the way we interact with our guests, colleagues and communities, and guide our behavior.

Our values are:

• Passion & pride: be passionately in love with our brands, our guests and our people. Use our E.Q.
• Excellence: comprehensive business approach, driving all levers to be best-in-class hôteliers
• Empowerment: we are all Entrepreneurs, fully accountable, with strong KPIs and freedom too
• Trust & Transparency: share everything, no taboo. Feedback is a gift
• Long-term relationship: with owners as well as talent. Creating a strong sense of belonging.
• Bespoke & free: 100% experience-driven. Tailored services. Unlock creativity.
• Proximity: Family spirit, responsiveness, solidarity & constant dialogue with the field

A career that lets your passion shine:

The commercial department consists of 5 teams: E-commerce & Loyalty, Revenue Management & Sales strategy, Digital Experience, Business Intelligence, and Retail.

We are fully accountable for Topline performance, across all client segments and Revenue Managers are the armed wing of our strategy, with anticipation and proactivity at core.

As Manager Sales Systems and Training for all Sofitel, Sofitel Legend, MGallery & Emblems, you will be based in Paris, France, and will report to the Global Director Sales activations Sofitel, Sofitel Legend, MGallery & Emblems.

Here are the main missions you will be performing with a Worldwide scope:

• Elevating New Hotel Openings: Facilitate the comprehensive and effective onboarding of sales teams for our new luxury hotel openings. This involves providing cutting-edge training and practical demonstrations of Accor's sophisticated Sales applications, advising on best practices for sales strategies, market segmentation, and program adoption. Your guidance will ultimately prepare individuals and properties for optimal commercial performance and market penetration.
• Empowering Commercial Leadership: Provide tailored onboarding for Directors of Sales & Marketing (DOSM) and Commercial Directors within our existing SMGE hotels. In alignment with, and as a support to, the DOSM Handbook, you will deliver a specific overview for each hotel, including detailed information on Accor Sales tools, associated costs, access protocols (or guidance on obtaining access), program participation, and broader insights into sales methodologies and activation strategies.
• Driving Continuous Support & Training: Deliver robust written and online support for all topics connected to Sales. This encompasses expert guidance on system usage, proactive sharing of best practices, and the delivery of engaging webinars or live demonstrations. You will also play a crucial role in supporting the successful implementation of any updated or additional Global Systems, ensuring smooth adoption and maximized utility.
• Coordinating Global Sales Synergy: Serve as a strong and proactive coordinator, supporting the solicitation, meticulous implementation, and dynamic animation of programs, opportunities, and activities in close partnership with our Global Sales Offices (GSO) and Luxury & Lifestyle (L&L) teams.

What you will bring to the role:

To excel in this multifaceted and impactful role, you will bring a compelling blend of professional acumen and interpersonal finesse:

• Strategic Sales Acumen: Proven 3-5 years expertise in multi-segment and B2B sales, ideally with hotel operations experience, to drive impactful commercial growth.
• Bilingual Proficiency: Fluent in French and English, crucial for engaging with our global luxury clientele and stakeholders.
• Exceptional Relationship Builder: Adept at forging strong, influential connections that elevate commercial partnerships and foster a culture of excellence within our luxury brands.
• Proven Trainer & Mentor: Skilled in empowering luxury sales talent, fostering a deep understanding of our unique guest journey, and driving mastery of bespoke sales systems.
• Agile Methodology Expertise: Knowledgeable in iterative development and adaptive planning, enabling rapid response to market dynamics within the luxury segment.
• Strategic Problem Solver: An analytical, innovative, and proactive approach to overcoming complex commercial challenges, consistently delivering sophisticated solutions.
• Unwavering Commitment to Luxury Excellence: Demonstrated ownership, meticulous organizational skills, and a passion for achieving unparalleled results in the high-end hospitality market.

Apply now, let your passion shine, visit careers.accor.com