Customer Service Representative Eastern Central EuropeAdisseo

Accueillez la diversité et postulez tel que vous êtes !

Chez Adisseo, nous chérissons la valeur de la diversité, quelle qu'elle soit.

Missions of the job

In this role, you will be responsible for owning/managing the customer experience of our customers by proactively identifying issues & building relationships.

• Customer Relationship management
  • Collect customer information to manage reliable, up to date and compliance customer master data
  • Customer claim management by capturing, collecting and managing answers in accordance with our service level agreement.
• Manage order preparation, registration and follow-up
  • Management and contract/orders follow-up.
  • Coordination of customer deliveries together with plant supply chain.
  • Check and follow-up of product allocation.
  • Follow-up order with transporters.
  • Validation and transmission of invoices.
  • Coordination of payment of agent commission and volume rebate.
  • Transport cost optimization.
  • Anticipating various issues on orders.
• Sales support and coordination
  • Provide status of contracts, orders and product allocation follow-up.
  • Participate to sales forecast when required.
  • Close collaboration and coordination with local Customer service logistics.
  • Anticipate back-up activities within Customer Service team to ensure business continuity.

SOFT SKILLS

• Customer oriented.
• Good Stakeholder management skills.
• Excellent interpersonal and communication skills.
• Energetic, well-organized, self-Initiated and coordination skills.
• Good analytical and problem solving-ability to identify creative solutions.
• Good process understanding.
• Ability to work in a matrix organization.
• Ability to work under pressure, keeping quality in focus.

HARD SKILLS

• Good knowledge of MS Office programs.
• Knowledge of SAP ECC.
• Knowledge of a Sales force package.
• Languages: Polish, English is mandatory, in speaking and in writing.
• Knowledge of Russian language is a plus.

Education

• Bachelor's Degree is required (Sales administration / International trade.
• Minimum 5 years of experience in a Customer Service function.

Ce que nous offrons

• Culture inclusive et diversité : faites partie d'une équipe multiculturelle et internationale composée de 62 nationalités, présente dans plus de 100 pays, qui valorise la diversité, encourage l'inclusion et soutient l'équilibre entre vie professionnelle et vie personnelle dans un environnement de travail respectueux et sécurisé.
• Avantages : Couverture santé, congés payés, intéressement et primes de performance.
• Formation et développement de carrière : bénéficiez de formations continues, de mentorat et de programmes de développement, avec un accès équitable à l'évolution professionnelle et aux rôles de leadership.
• Entreprise durable et innovante : contribuez à des projets porteurs de sens, en utilisant des technologies de pointe, avec la liberté d'innover et d'avoir un réel impact. Parce que nous contribuons à nourrir 8 milliards de personnes, la durabilité n'est pas une option, c'est notre ambition