Digital & IT Service Operations Performance LeadIPSEN

At Ipsen, we are driven by a single purpose: bringing meaningful innovation to patients and society.

To support this mission, we are looking for a Digital & IT Service Operations Performance lead to shape and elevate how Digital & IT services are delivered, measured, and continuously improved across the company worldwide.

Working closely with the VP GDIT Operations and other Operations leaders, this is a highimpact leadership role at the heart of our Global Digital & IT Operations, combining service excellence, financial governance, ITLT process maturity, and stakeholder trust, across multiple domains including infrastructure, end-user services, enterprise Businesses applications, Security and SAP, Data platform.

Your key responsibilities

• Oversee the performance management of Digital & IT Operations, representing over half of the organization's total IT spending.

• Support Operations leadership in budget management, financial planning, and performance tracking across IT operations.

• Develop and maintain dashboards and reporting tools to provide clear visibility on IT service performance and financial outcomes.

• Drive cross-domain performance analysis, ensuring consistency and alignment across infrastructure, end-user services, and business applications.

• Own and evolve the global IT service and product catalogue, ensuring clarity, transparency, and alignment with business needs.

• Analyze service consumption, costs, and value delivered to business units to support data-driven decision-making and ROI measurement.

• Collaborate with IT leaders and business stakeholders to identify optimization opportunities and operational improvements.

• Contribute to the development of a strong FinOps & GreenOps culture across Digital & IT operations.

• Manage and develop a team member responsible for the operational platform supporting service management activities.

Your profile & expertise

• Solid experience in IT operations, service management, or IT performance management within complex organizations.

• Strong understanding of IT financial management, budgeting, and cost optimization.

• Good knowledge of IT service management frameworks (ITIL) and service performance measurement.

• Experience managing or optimizing IT service catalogues and service lifecycle processes.

• Ability to analyze service performance across multiple IT domains.

• Business-oriented mindset with a strong focus on end-user experience and service value.

• Fluent in English.

Why join Ipsen?

• A strategic leadership role within Ipsen's Global Digital & IT Operations transformation.

• Direct impact on IT performance, service quality, and financial governance at global scale.

• Close collaboration with senior leadership and multiple IT domains.

• Opportunity to shape how IT services create value for the business and end users.

• A purpose-driven organization focused on innovation and patient impact.