Customer Service & Logistics Representative TurkeyAdisseo
Critères de l'offre
Métiers :
- Logistics Customer Service Representative
- + 1 métier
Secteur :
- Industries Chimique, Plastique, Cosmétique et Pharmaceutique
Lieux :
- Istanbul
Conditions :
- CDI
- Salaire non précisé
- Temps Plein
L'entreprise : Adisseo
Description du poste
Welcome diversity and apply as you are!
At Adisseo, we cherish the value of diversity whatever it may be.
Adisseo is one of the world's leading experts in feed additives. The group relies on its 7 research centers and its production sites based in Europe and China to design, produce and market nutritional solutions for sustainable animal feed. With more than 2,100 employees, it serves around 2,600 customers in over 100 different countries through its global distribution network. Adisseo is one of the main subsidiaries of China National BlueStar, leader in the Chinese chemical industry with nearly 25,000 employees and a turnover of 6.4 billion euros. Adisseo is listed on the Shanghai Stock Exchange.
MISSION
In this role, you will be responsible for owning/managing the customer experience of our customers by proactively identifying issues & building relationships.
Based location: Istanbul - Turkey
Work scope: Turkey & Israel & Azerbaijan
Responsabilités:
KEY RESPONSIBILITIES
- Customer Relationship management
- Build and maintain strong relationships with customers through timely and professional communication.
- Manage customer inquiries and ensure prompt resolution of requests and claims in accordance with service level agreements.
- Maintain accurate and up-to-date customer master data while ensuring compliance with internal policies.
- Proactively communicate order status, delivery updates, and any potential supply issues to customers.
- Order Management
- Manage the complete order cycle from order receipt through successful delivery and invoicing in SAP.
- Process customer orders accurately and within agreed service level agreements.
- Create and maintain customer contracts and sales orders in SAP.
- Coordinate new customer creation with the Finance team.
- Monitor product availability and allocation while ensuring customer requirements are fulfilled.
- Coordinate customer deliveries with manufacturing plants, warehouses, transport providers and 3PL partners.
- Follow up on open orders and proactively resolve delivery or supply issues.
- Validate and issue invoices, e-invoices and all required shipping documentation.
- Coordinate agent commission and volume rebate payment processes where applicable.
- Ensure transportation costs are optimized while maintaining agreed service levels.
- Supply Chain & Logistics Coordination :
- Coordinate inbound and outbound logistics activities to ensure on-time deliveries.
- Organize stock replenishment and monitor local inventory levels.
- Coordinate dispatch activities in line with company transportation policies.
- Handle import and export documentation in compliance with customs and regulatory requirements.
- Coordinate customs clearance activities with customs brokers and logistics providers.
- Monitor shipment status and proactively manage delivery exceptions.
- Prepare and submit daily operational status reports.
- Sales support
- Support demand forecasting activities when required.
- Coordinate documentation required for customer replenishment and commercial activities.
- Collaborate closely with Sales and Supply Chain teams to ensure excellent customer service
- Cross-Functional Collaboration
- Work closely with Sales, Finance, Supply Chain and Logistics teams to ensure smooth execution of customer orders.
- Coordinate activities with external logistics providers, warehouses, customs brokers and transportation partners.
- Escalate operational risks and supply issues in a timely manner.
- Ensure effective communication between all internal and external stakeholders.
INTERNAL AND EXTERNAL RELATIONS
- Agents, Distributors, and direct customers
- Sales Team
- Customer Service Team
- Finance & Credit Management
- Plant Supply Chain
- Market Access department
- 3PL
- Warehouse
Profil:
REQUIREMENTS
- Customer…