LEAP – Customer Service & Delivery– Global BPO
Critères de l'offre
L'entreprise : PERNOD RICARD
Convivialité, responsabilité, réussite : trois mots qui caractérisent Pernod Ricard, numéro deux mondial des vins et spiritueux. Le portefeuille du Groupe, qui ambitionne de devenir le leader de son industrie, est l'un des plus complets du marché, avec 240 marques premium distribuées dans plus de 160 pays. Avec ses 18 500 Créateurs de Convivialité dans le monde dont 3 000 en France, Pernod Ricard offre de passionnantes opportunités professionnelles et favorise l'épanouissement de ses collaborateurs, tout en plaçant la responsabilité sociétale et environnementale au cœur de ses activités, du terroir au comptoir.
Chez Pernod Ricard, nos collaborateurs sont passionnés, enthousiastes et ont la volonté de réussir : ils prennent plaisir à collaborer pour faire émerger de nouvelles idées en équipe.
Nous valorisons la diversité et la solidarité au sein de notre organisation et dans nos relations avec nos parties prenantes. Nous sommes convaincus que la diversité de nos parcours, de nos expériences et de nos savoir-faire sont les moteurs de notre créativité. Votre personnalité, votre regard, votre intuition et vos idées comptent !
Nos méthodes de recrutement se concentrent donc sur les compétences et le savoir-être et nous accueillons tous types de talents.
Description du poste
LEAP - Customer Service & Delivery- Global BPO
Join Pernod Ricard on its ambitious transformation journey and become a part of our new global Program "LEAP", aiming to enhance collaboration at a global level to better support our business ambitions.
LEAP is bringing together experts to reshape the way we operate by framing, designing, building, and deploying new processes. By building a common business language and harmonized procedures, LEAP will allow us to take togetherness at the next level, and enable many initiatives and innovations, fueled by data and technology.
Ready to take a LEAP? Pernod Ricard is looking for a Global Business Process Owner
Customer Service & Delivery within Order to Cash process teams is responsible for designing and overseeing the logistics processes from the supply side to customer order fulfillment within the ERP system. This role is crucial for ensuring that the supply chain is effectively managed to meet market demands and customer orders efficiently, aligning logistics operations with business strategies and customer expectations.
Your key missions:
Strategic Process Design: Architect comprehensive customer service & Delivery processes for integration into the ERP, including advanced order management, inquiry handling, complaint resolution, State of the art Delivery Management & after-sales support mechanisms
Optimization of Customer Interactions: Utilize ERP tools to refine customer interaction workflows, ensuring streamlined communication, accurate order fulfillment, and timely issue resolution.
Feedback Management System: Implement a system within the ERP for capturing and analyzing customer feedback, facilitating actionable insights to continuously refine product and service offerings.
Advanced Customer Data Integration: Manage the incorporation of detailed customer data into the ERP, enabling personalized service delivery and targeted marketing campaigns.
Cross-Functional Strategy Alignment: Collaborate with sales, marketing, and logistics teams to ensure customer service strategies are cohesive with overall business goals, drawing on ERP insights to inform decisions.
Service Performance Analytics: Set and monitor service performance metrics within the ERP, utilizing data to drive strategic improvements in customer service & delivery operations.
If you recognize yourself in the description below, don't wait to apply!
Master's degree in engineering or business school
Required 15 years minimum of experience
Experience in customer service, in commercial, supply chain, logistics
Experience in consumer goods industry
SAP Savy is a nice to have
English is mandatory, French and Spanish appreciated but not mandatory
Wait, there's more…
We offer you an outstanding and collaborative workplace that embodies our sharing & conviviality culture, the possibility to work from home (2 days a week), a very complete mutual insurance, an attractive compensation including profit-sharing, the possibility to train daily, employee events…
Pernod Ricard is committed to diversity and inclusion: we are a disability-friendly company, one of France's Top 10 companies for gender equality, and we work with associations to promote social inclusion. Our recruitment methods focus on competencies to ensure equal opportunities.
Job Posting End Date:
Target Hire Date:
2024-07-01Target End Date:
Salaire et avantages
Salaire : Salaire selon profil
Date de démarrage souhaitée : dès que possible
Référence : JR-042361
