OTA Key Account Manager F/H/XGroupe ACCOR

Accor est un leader mondial de l'hôtellerie, fort de plus de 5 000 hôtels et de 10 000 espaces de restauration et bars implantés dans 110 pays. Le groupe déploie un écosystème hôtelier pleinement intégré, qui compte parmi les plus diversifiés du secteur. Celui-ci associe des enseignes de luxe et haut de gamme à des offres milieu de gamme et économiques, adossées à des concepts lifestyle exclusifs, lieux de spectacle et de divertissement, vie nocturne, restaurants et bars, résidences privées, hébergements partagés, services de conciergerie, espaces de co-working... Accor dispose ainsi d'un portefeuille de marques incomparables, animé par quelque 300 000 collaborateurs à travers le monde. Plus de 65 millions de membres bénéficient par ailleurs du programme de fidélité complet du groupe, ALL - Accor Live Limitless, le compagnon lifestyle du quotidien, qui donne accès à un large éventail de récompenses, de services et d'expériences. Le groupe s'attache en outre, au travers de ses initiatives Planet 21 - Acting Here, Accor Solidarity, RiiSE et ALL Heartist Fund initiatives, à agir concrètement en matière d'éthique et d'intégrité professionnelle, de tourisme responsable, de développement durable, d'engagement solidaire, de diversité et d'inclusion.

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.

Accor Tech & Digital, jobs in the tech field where intelligence is above all human!

The OTA KAM aims to put in place & execute a strategic action plan with a focus on driving sustainable growth for Accor and Hotels. To do so, the action plan should contribute to diversification of the channel mix, increased visibilityon OTAS, control of the distribution cost and protect the value of our web direct & loyalty program.

He/ She is working closely with the different Accor Business Units, and in particular with the local e-commerce or account managers who are his/her relays in their dedicated regions.

OTA Key Account Management

• Negotiate contractual agreement on a very frequent basis
• Construction of a clear action plan to reach targets
• Regular follow-up of the KPIs to challenge stakeholders
• Work closely with the hubs/divisions in their local account management & action plan implementation
• Negotiate strong and relevant marketing plans with the objective to increase Accor brand awareness
• Organize regular quarterly business review with Sales & technical teams

Coordination with local OTA Teams (E-commerce & Sales)

• Co-design of action plans to support the business development strategy
• Exchange with local account managers on the identification of opportunities with local players
• Regular communication regarding OTA partnership updates
• Training on tools & new processes

360° expertise

• Build business case for technology evolution
• Project management on technology-related improvements with digital experts
• Regular meetings with legal department (existing and new partners contracting, tax management)
• Provide feedback on performance toward sales performance & BI teams
• Conduct transversal project with loyalty and web direct teams
• Ad-Hoc project management

• Master degree
• Past experience on Online Travel Agencies, E-Commerce,or travel-related industry
• Past experience in negotiating global, multi-interlocutorand multi-cultural contracts
• Relevant E-Commerce, Sales or Revenue Managementexpertise with experience in building strong relationshipwith local teams and online partners
• Manage a portfolio of key accounts
• Strong analytical skills and mindset
• Fluent in English & French
• Curious about other cultures
• Have a strong team spirit
• Ability to federate internally with the different department
• High Conviction approach
• Ability to establish a strong partnership relationship withcustomers
• Embody the group's values
• Multi topic knowledge and interest (negotiation,commercial, legal, connectivity)