Senior IT Solution Analyst – Software Asset Management (SAM)Expleo

Acteur mondial de l'ingénierie, de la technologie et du conseil, Expleo accompagne des entreprises reconnues dans leur innovation afin d'accélérer leur réussite.

Nous nous appuyons sur plus de 40 ans d'expérience dans le développement de produits complexes, l'optimisation des processus de fabrication et la performance des systèmes d'information. Notre expérience sectorielle nous permet d'apporter à nos clients une expertise approfondie propre à stimuler l'innovation à chaque étape de la chaîne de valeur. Le groupe réalise un chiffre d'affaires annuel d'un milliard d'euros.

Expleo est un groupe responsable qui s'engage à placer l'éthique et la diversité au centre de ses pratiques, ainsi qu'à œuvrer pour une société plus durable et plus sûre.

Chez Expleo, épanouissez-vous au cœur d'une communauté de 19 000 collaborateurs hautement qualifiés qui fournissent des solutions à forte valeur ajoutée dans 30 pays.

Notre politique de recrutement est engagée en faveur de l'intégration et du maintien dans l'emploi des personnes en situation de handicap.

Location: Remote (United States)

Employment Type: Contract - Joining Trissential's client team

Make an Impact Supporting Enterprise Software Licensing Operations

If you're an experienced IT Analyst who thrives in structured environments, enjoys problem‑solving through tickets, and loves working inside ServiceNow and SAM Pro, this is a role where your expertise truly matters. Trissential is seeking a Senior IT Solution Analyst to join our client's Software Asset Management team supporting software licensing, compliance, portals, approvals, and audit readiness across a highly collaborative internal environment.

This is a great fit for someone who knows software license types, works well inside standardized processes, and enjoys partnering closely with procurement, sourcing, and SAM stakeholders.

What's in It for You?

• A role where your expertise directly impacts compliance, cost optimization, and software governance
• A structured, well‑supported onboarding experience with clear expectations
• A collaborative work environment working with sourcing, procurement, and SAM professionals
• The chance to work with modern tooling such as ServiceNow SAM Pro, licensing portals, documentation repositories, and structured ticket queues
• Internal‑facing focus-no external customer support
• A long‑term opportunity with potential for future full‑time conversion

Your Role & Responsibilities

In this position, you will:

• Work extensively in ServiceNow, including SAM Pro, supporting ticket flows and licensing operations
• Process and approve software purchase requests and service requests
• Manage software licensing portals, repositories, and entitlements
• Review, interpret, and document End User License Agreements (EULAs) and general licensing terms
• Support internal and external software audits, pulling data, documentation, and evidence
• Collaborate daily with sourcing, procurement, and internal SAM team members
• Assist with ROI analysis, software lifecycle management, vendor transitions, and end-of-life planning
• Maintain accurate documentation to ensure audit readiness and strong governance
• Prioritize multiple tasks while maintaining quality and consistency in a structured environment

Skills & Experience You Should Possess

You'll succeed in this role if you bring:

• 6-9 years of experience as an IT Analyst, Licensing Analyst, Operations Analyst, or similar
• Hands‑on ServiceNow experience, ideally including SAMPro
• Experience working with software licensing, portals, purchase approvals, and service request workflows
• Ability to read, interpret, and document licensing agreements and EULAs
• Comfort working in ticket‑based operational environments
• Strong process discipline, attention to detail, and ability to follow defined workflows
• Strong communication skills and collaborative working style

Bonus Points If You Have

• SAMPro certification
• Experience supporting internal or external audits
• Exposure to compliance, asset management, or vendor management environments

Education & Certifications You Need

• Certifications (including SAM Pro) are a plus but not mandatory

What We Offer

At Trissential, we value expertise, collaboration, and opportunity. By joining our client's team, you'll make an impact while enjoying a supportive and growth‑oriented environment.

• Competitive Compensation - $78-$88 per hour. Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography.
• Comprehensive Benefits for you and your dependents - Medical, dental, vision, free tele-health, HSA with company contribution, life and disability insurance, and 401k with matching
• Paid Time Off - Offers paid time away from work
• Work fully remote within the U.S.
• Structured onboarding with strong support from sourcing and SAM leadership
• Opportunity for potential full-time conversion pending client approval

Please note: This role is only open to individuals authorized to work in the United States.

Ready to Join a Team Where Your Licensing Expertise…