Commercial Ops Manager, Indirect Distribution - M/F/XGroupe ACCOR

Accor est un leader mondial de l'hôtellerie, fort de plus de 5 000 hôtels et de 10 000 espaces de restauration et bars implantés dans 110 pays. Le groupe déploie un écosystème hôtelier pleinement intégré, qui compte parmi les plus diversifiés du secteur. Celui-ci associe des enseignes de luxe et haut de gamme à des offres milieu de gamme et économiques, adossées à des concepts lifestyle exclusifs, lieux de spectacle et de divertissement, vie nocturne, restaurants et bars, résidences privées, hébergements partagés, services de conciergerie, espaces de co-working... Accor dispose ainsi d'un portefeuille de marques incomparables, animé par quelque 300 000 collaborateurs à travers le monde. Plus de 65 millions de membres bénéficient par ailleurs du programme de fidélité complet du groupe, ALL - Accor Live Limitless, le compagnon lifestyle du quotidien, qui donne accès à un large éventail de récompenses, de services et d'expériences. Le groupe s'attache en outre, au travers de ses initiatives Planet 21 - Acting Here, Accor Solidarity, RiiSE et ALL Heartist Fund initiatives, à agir concrètement en matière d'éthique et d'intégrité professionnelle, de tourisme responsable, de développement durable, d'engagement solidaire, de diversité et d'inclusion.

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.

Accor Tech & Digital, jobs in the tech field where intelligence is above all human!

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you:

At Accor, we're reinventing the way the world experiences travel. As a global leader in hospitality, we connect millions of guests to thousands of hotels through cutting-edge digital ecosystems.

We're looking for a Strategic Commercial & Operational Manager to join our Global Sales team and play a pivotal role in driving our OTA /CTO & distribution strategy worldwide.

If you're passionate about e-commerce, partnerships, and technology, this is your opportunity to make a real impact at scale.

In this role, you won't just manage operations - you'll shape how Accor collaborates with its most strategic distribution partners.

You will:

• Drive the execution of global distribution strategies with key OTA/CTO partners
• Own and elevate relationships with industry leaders like Booking.com, Expedia, Agoda, Ctrip ,ODIGEO, Hotelbeds …
• Act as a central connector between Sales, Tech, Data, Legal, and Revenue teams
• Optimize performance through smarter processes, stronger connectivity, and data-driven decisions
• Stay ahead of industry trends and help shape the future of digital distribution

Why this role is exciting

Global exposure - Work with top-tier international partners and teams
High-impact position - Direct influence on revenue and distribution performance

Cross-functional environment - Collaborate across tech, business, and strategy

Innovation-driven - Be at the forefront of hospitality digital transformation
People-first culture - Join a collaborative and diverse global team

Your mission:

• Being a Distribution Expert :
  • Understanding of commercial levers along with technical skills and work hand in hands with the Strategic Account Managers.
  • Get to know our Partners and their e-distribution specificities.
  • Understand Accor distribution eco system and its pricing strategy.
  • Entry point to various areas of expertise such as Loading, Connectivity, Legal, Commercials
  • Share of expertise with the hubs and act in close relationship with them
  • Keep-up with E-Distribution trends and evolutions
    
• Main tasks :
  • Drive the operational implementation of the strategy defined with the Account Managers
  • Manage the day-to-day support with Account Managers, Partners & Hubs
  • Lead the Operational relationship with the OTA/CTOs accounts
  • Implement relevant and reliable processes with the partners
  • Coordinate operational processes with the Central Distribution teams

And you?

You bring both strategic thinking and operational excellence, and you thrive in complex, fast-moving environments.

• 4+ years' experience in E-commerce, Distribution, Sales, or Revenue Management
• Strong understanding of the OTA ecosystem and hospitality tech landscape
• Proven ability to manage partners and stakeholders across functions
• Analytical mindset with strong Excel & PowerPoint skills
• Structured, proactive, and solutions-oriented
• Fluent in English & French

Accor dares to impact:

- the world

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.
• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.

- your career:

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.
• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.

- Specifically, at Accor Tech & Digital:

• Remote work available several days per week from France, with flexible work options: work from home, from our offices, or even from our hotels and coworking spaces through Worklib.
• Every Wednesday afternoon, dedicate your time to deep work and personal development.
• Work in a multicultural and English-speaking environment.
• Continuous improvement & training: hackathons, exceptional technology partnerships, dedicated talent management, certifications and a dedicated learning platform.

and also,

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide.
• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours).
• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities.
• Sustainable Mobility Package for the use of eco-friendly transportation or access to a company bike program in partnership with Zenride.
• Coverage of urban public transport subscriptions between home and workplace, in accordance with the rates set by French law "Loi Finance".
• €11 meal vouchers.
• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents.
• Attractive working conditions with collaborative workspaces, restaurants, and recreational areas as well as wellness and sports facilities, on-site or through Gymlib.

Your talent and motivation are our only selection criteria.

We value the richness of diverse nationalities, personalities, and professional backgrounds.

We know how to adapt to the specific needs of our employees, including those with disabilities.
We encourage all applications, regardless of gender, so go ahead and apply!

Recruitment is all about people!

Is this mission appealing to you? Apply, and we will offer you:

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you.
2. An interview with the team manager responsible for the role you are interested in.
3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire.
4. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group.
5. A personalized feedback.

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