Citrix-VDI Engineer L2
Critères de l'offre
L'entreprise : Crédit Agricole
Crédit Agricole CIB est la banque de financement et d'investissement du groupe Crédit Agricole, 10ème groupe bancaire mondial en taille de bilan 2021 (The Banker, juillet 2022).
Près de 8600 collaborateurs répartis dans plus de 30 implantations en Europe, Amériques, Asie-Pacifique, Moyen-Orient et Afrique du Nord, accompagnent les clients de la Banque dans la couverture de leurs besoins financiers à travers le monde.
Crédit Agricole CIB propose à ses clients grandes entreprises et institutionnels une gamme de produits et services dans les métiers de la banque de marchés, de la banque d'investissement, des financements structurés, de la banque commerciale et du commerce international.
Pionnier dans le domaine de la finance Climat, la Banque occupe aujourd'hui une position de leader sur ce segment avec une offre complète pour l'ensemble de ses clients.
La majorité des postes est éligible au télétravail dans les conditions prévues par notre accord reposant sur le double volontariat (collaborateur & manager) et après une période d'intégration réussie.
Crédit Agricole CIB s'engage en faveur de l'insertion des personnes en situation de handicap, ainsi ce poste est ouvert à toutes et à tous.
Pour plus d'information : www.ca-cib.fr
Twitter: https://twitter.com/ca_cib
LinkedIn: https://www.linkedin.com/company/credit-agricole-cib/
Description du poste
Position
He/She will be a technical RUN L2 Citrix VDI engineer for all Citrix-VDI services in CA-CIB. As such, he/she will provide support and act as the L2 engineer for all production support activities within the Citrix-VDI team in Singapore. He/She is accountable for the overall health and stability of the technical enviornemnt within his/her scope. He/She has to effectively work with technical peers such as L1 & L3 engineers, experts and project teams on day today activities and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledge.
The 14-member Citrix-VDI/App Packaging/Workstations-Asia team operates the RUN activities and delivers
projects for its infrastructure scope covering.
Responsibilities
As a Citrix-VDI L2 Engineer of his/her team, he/she:
- Support on all escalated incidents from L1
- Tasks and alert management
- Change management - Preparation of roadmaps, execution of RFC
- End to end support for Citrix, VDI - Paris and UK
- Service improvement contributions.
- Problem tickets task actions
- Assign incidents and tasks in timely manner via ticketing tool.
- Animates the team to encourage collaboration and sharing of best practices.
- Has a role in supporting technical skills development and provides training when required.
- Documents, reviews, maintains and shares relevant technical information to the team
- Provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA
- Implements and develops improvements based on LEAN-CA-CIB best practices,
- Focuses on automation and optimum use of the team to improve efficiency.
- Reviews technology changes to identify potential risks
As an experienced professional in Citrix- VDI Services, he/she:
- supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
- is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
guarantees the production readiness for day-to-day operations. - is available and able to drive technically severity incidents that occur within the scope of their role
- actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations.
- Perform health checks as defined and take respective actions.
Responsible for service request, change, escalated incidents and other tasks - maintain programmable code outlined in technical instructions and specifications for operating systems.
As a member of ISAP/ITS, he/she:
- facilitates collaboration and spread of information from and to the team,
- participates to the department's activities including brainstorming, team building and other team or transversal actions,
- fosters innovation mindset,
- contributes to ISAP/ITS global branding and communication
- focus on automation and optimum use of the team to improve
Salaire et avantages
Salaire : Salaire selon profil
Référence : 2024-92456
