Business Analyst – Brand Experience Centers & Stores - Permanent Contract (CDI) – Pernod Ricard HQ, ParisPERNOD RICARD

Pernod Ricard est un leader mondial du secteur des vins et spiritueux, associant des savoir-faire uniques dans la fabrication de ses produits, le développement de ses marques et leur distribution mondiale.

Notre vaste portefeuille, allant du premium au luxe, compte notamment la vodka Absolut, le pastis Ricard, les scotch whiskies Ballantine's, Chivas Regal, Royal Salute et The Glenlivet, le whisky irlandais Jameson, le cognac Martell, le rhum Havana Club, le gin Beefeater, la liqueur Malibu ou les champagnes Mumm et Perrier-Jouët.

Nous sommes un groupe qui a une âme : une entreprise avec des valeurs familiales, ancrée dans nos terroirs et notre héritage. Nous assurons la croissance à long terme de nos marques, dans le respect des individus et de l'environnement, tout en permettant à nos plus de 19 500 collaborateurs dans le monde entier d'être les ambassadeurs de notre authentique culture de la convivialité, porteuse de sens, inclusive et responsable.

Notre raison d'être, notre mission, notre ambition et notre culture définissent qui nous sommes et propulsent notre succès collectif.

Nous valorisons la diversité et la solidarité au sein de notre organisation et dans nos relations avec nos parties prenantes. Nous sommes convaincus que la diversité de nos parcours, de nos expériences et de nos savoir-faire sont les moteurs de notre créativité. Votre personnalité, votre regard, votre intuition et vos idées comptent !

Nos méthodes de recrutement se concentrent donc sur les compétences et le savoir-être et nous accueillons tous types de talents.

Meet Pernod Ricard and experience our Convivial Spirit

Ready to join Pernod Ricard, the world's leading premium spirits organization?

With one of the industry's most comprehensive and diversified portfolios, Pernod Ricard brings together 18 of the world's top 100 spirits brands, including Absolut Vodka, Jameson Irish Whiskey, and Martell Cognac, sold in more than 160 countries worldwide.

As Créateurs de Convivialité, our purpose is to inspire authentic moments of sharing through our iconic brands. Conviviality is our secret ingredient - embedded in everything we do and rooted in each of us. It is what drives our collective success, empowers people to shape their own path, and encourages everyone to bring their authentic self to every occasion.

If the description below sounds like you, don't wait to apply.

About the Tech Team

Our global Tech team operates in an agile product organization within a dynamic, international environment where collaboration and innovation go hand in hand.

By joining us, you will play a direct role in shaping and deploying the solutions that power the visitor experience across Pernod Ricard's Brand Experience Centers and stores around the world. You will be part of a team that embraces adaptability, continuous improvement, and product excellence to support the future of consumer experiences.

Purpose of the position

As Business Analyst, your mission will be to help Pernod Ricard deliver a seamless and premium consumer experience across its Brand Homes and Experience Centers by deploying best-in-class solutions across key visitor touchpoints.

From ticketing and retail to payment and hospitality, you will help translate business needs and consumer insights into meaningful recommendations and concrete actions. Your contribution will support the development of a consistent, efficient, and elevated experience for visitors across our global network of Brand Homes.

Our ambition is to become the internal experts in experience and spiritourism within Pernod Ricard.

You will report to the Experience Center Product Owner and work closely with internal stakeholders such as local Brand Home teams, Tech teams, and configuration specialists, as well as with external vendors and solution providers.

Your key responsibilities

1/Ensure seamless deployment of innovative solutions in Brand Experience Centers

• Contribute to the international deployment of point-of-sale, ticketing, and payment solutions across the Group's Brand Homes.

• Adapt deployment approaches to the specific needs and archetype of each Brand Home.

• Take ownership of one of the deployed solutions and act as its Subject Matter Expert, ensuring end-to-end deployment and continuous improvement.

• Engage with stakeholders to prioritize and manage the product backlog in line with business priorities.

2/Drive customer-centric strategies to enhance the visitor experience

• Use data analysis to understand visitor preferences, behaviors, and support the design of new services and enhancements.

• Capture business needs and translate them into a clear Tech roadmap, driving feature development, testing, and deployment.

• Help foster a strong customer-centric mindset by collecting, analyzing, and addressing consumer feedback.

• Identify and implement solutions that elevate the visitor experience and exceed expectations in our Brand Homes.

3/Optimize the lifecycle of Brand Experience solutions

• Manage the product lifecycle from ideation to implementation, ensuring alignment with strategic objectives.

• Lead backlog grooming and prioritization sessions in line with Agile ways of working, using Jira and other internal tools.

• Monitor the performance of deployed solutions and recommend iterative improvements based on data and feedback.

• Support operational continuity by contributing to the maintenance and evolution of existing solutions where needed.

4/Contribute to innovation and future capabilities

• Explore opportunities to leverage AI, data, and emerging technologies to enrich visitor experiences.

• Contribute to the development of future capabilities in hospitality, personalization, and experience optimization.

• Help position the team as a center of expertise for Brand Experience innovation across the Group.

Your profile

Bachelor's or Master's degree in Business, Information Technology, Project Management, or a related field.

You bring at least 5 years of experience in a Business Analyst, Product Analyst, or Project Management role.

Experience in one or more of the following environments would be highly valued:

• retail or physical point of sale

• hospitality or events

• tourism or spiritourism

• customer experience

• deployment of SaaS or digital business solutions

Key skills and capabilities

• Strong analytical and problem-solving skills

• Clear and concise communicator, able to engage with a wide range of stakeholders across business, markets, creative, and tech teams

• Highly proactive and autonomous, with the ability to move topics forward with limited supervision

• Results-driven, with a strong focus on execution and business impact

• Solid understanding of Agile ways of working, including user stories, acceptance criteria, backlog management, and UAT coordination

• Strong interest in customer experience, innovation, and data-driven decision-making

Experience in hospitality, venue management, experiential environments, or spiritourism would be a strong plus.

Why join us?

• Join a global leader in premium spirits with iconic brands and a unique culture

• Work on high-visibility international projects at the intersection of tech, data, retail, and consumer experience

• Help shape the future of Brand Homes and spiritourism across Pernod Ricard

• Be part of an agile, collaborative, and entrepreneurial environment where your impact is visible

If you are excited by the idea of building best-in-class visitor experiences in some of Pernod Ricard's most iconic locations around the world, we would love to hear from you.

Timeline

Step 1 - Application & CV review (application deadline: March 23)
Our Talent Acquisition team reviews all applications and selects candidates whose profiles best match the role.

Step 2 - Initial interview (30 minutes) - March 23 to March 27
A first conversation with the recruiter to discuss your background, motivations, and expectations.

Step 3 - In-depth interview with the recruiter - March 30 to April 3
A more detailed discussion focusing on your experience, problem-solving approach, and understanding of the role.

Step 4 - Business case & Hiring Manager interview - April 6 to April 10
You will meet the Product Owner and discuss a short business case designed to explore your reasoning, analytical skills, and approach to the role.

Step 5 -…