Gestionnaire Relations Clients (h/f)
Critères de l'offre
L'entreprise : Adecco France
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Description du poste
ADECCO MONACO is recruiting a CLIENT BUSINESS UNITE CLIENT SERVICE EXECUTIVE H/F on private banking.
The position :
The role holder will be part of the Digital & Client Services Team and responsible for providing specialist transactional banking support and expert service to Barclays Bank Monaco clients. The role holder will work closely with Private Bankers, Private Bank Executives and Operations to support clients. Main responsibilities will be:
Handling client queries and providing world class client service.
Contacting clients to ensure their requests are accurately captured and performing associated control administration activity.
Processing certain client notifications.
The role holder will ensure the client receives the highest possible standard of service.
The role holder will have a flexible approach to working hours, being available to work to a rotational shift pattern between the hours of 8:30 am and 6:30 pm Monday to Friday.
The role holder will deliver expert transactional or payment banking service to clients using multi-channel communications options, including telephone and email.
They will contact clients and ensure that we have captured client instructions accurately, demonstrating ownership of all client queries and in accordance with internal procedures.
The role holder will accurately identify all clients, adhering to policy and Customer Due Diligence regulations.
They will be the first point of contact for clients who enquire about a payment transaction or static data change notification, demonstrating ownership of all client queries and ensuring proper escalations are taking place.
They will be expected to own and manage service recovery activities, adhering to the complaints and escalation procedures and maintaining accuracy and quality levels at all times, in order to facilitate client satisfaction.
They will receive and action multi-channel, multi-currency requests and will be pro-active in achieving set personal and departmental targets.
They will also participate in other activities of the Client Service Team, such as issuing independent notifications or communications, and handling on demand controls and checks related to the online banking related queries if needed.
They will be expected to support the activity of mass mailing within the Client Services team with the data treatment, proofreading and remediation tasks.
Description du profil
Role requirements:
The right candidate will have a strong academic background, with university level qualification a plus. The candidate will also have a strong level of computer literacy and proficient keyboard skills, as these are both essential skills for this role.
Master of English and French, any other language will be an advantage.
Previous bank experience is a plus, general knowledge of due diligence and compliance.
Strong written and verbal communication skills, in order to deliver against our commitment to providing a world class service and drive our dedication to the client experience. The communication demands of the role are high and the role holder may be communicating in English with clients for whom English is not their first language.
High levels of visual and aural concentration will be required when locating and interpreting screen based information, whilst continuing a dialogue with the client.
Salary : 2500 euros bruts ou plus suivant compétences.
CCD 18 months
You will have adaptability in approach and attitude,strong team spirit, motivation, problem-solving and analytical skills ,the ability to work calmly and constructively under pressure, send your cv !
Salaire et avantages
Salaire : 30 000 € - 36 000 € par mois
Référence : 17990616
