Accor est un leader mondial de l'hôtellerie, fort de plus de 5 000 hôtels et de 10 000 espaces de restauration et bars implantés dans 110 pays. Le groupe déploie un écosystème hôtelier pleinement intégré, qui compte parmi les plus diversifiés du secteur. Celui-ci associe des enseignes de luxe et haut de gamme à des offres milieu de gamme et économiques, adossées à des concepts lifestyle exclusifs, lieux de spectacle et de divertissement, vie nocturne, restaurants et bars, résidences privées, hébergements partagés, services de conciergerie, espaces de co-working... Accor dispose ainsi d'un portefeuille de marques incomparables, animé par quelque 300 000 collaborateurs à travers le monde. Plus de 65 millions de membres bénéficient par ailleurs du programme de fidélité complet du groupe, ALL - Accor Live Limitless, le compagnon lifestyle du quotidien, qui donne accès à un large éventail de récompenses, de services et d'expériences. Le groupe s'attache en outre, au travers de ses initiatives Planet 21 - Acting Here, Accor Solidarity, RiiSE et ALL Heartist Fund initiatives, à agir concrètement en matière d'éthique et d'intégrité professionnelle, de tourisme responsable, de développement durable, d'engagement solidaire, de diversité et d'inclusion.

Location: Belgium (headquarters, possible travel to hotels)

Duration: 4 to 6 months (adaptable according to academic curriculum)

Join a dynamic hotel group managing 12 establishments in Belgium, committed to innovation, operational excellence, and customer experience. You will work alongside the Operations Director to actively contribute to improving the group's performance and processes.

Main Responsibilities

Project Management & Operations Optimization

• Participate in the redesign and writing of new operational processes to improve the group's productivity and efficiency.
• Analyse data and propose recommendations based on performance indicators (KPIs).
• Contribute to the optimization of digital tools used by the group.
• Ensure rigorous follow-up of ongoing projects, from planning to implementation.

Sales & Marketing | New Media

• Participate in the group's digital strategy, particularly through social media and digital marketing.
• Support business development and revenue optimization initiatives.
• Contribute to the development of communication materials and sales tools.
• Analyse market trends and the performance of marketing campaigns.

Customer Experience & Innovation

• Collaborate with field teams to improve the customer experience and ensure a customer-centric approach.
• Identify opportunities for innovation in hotel services.
• Participate in the implementation of digital solutions aimed at enhancing customer satisfaction.

Desired Profile

• Student in business school, hotel management, or related field.
• Analytical mindset, keen on data management and fact-based decision making.
• Very comfortable with digital tools, CRM, and analytical platforms.
• Ability to take initiatives and work autonomously.
• Strong communication and project management skills.
• Proficiency in French, English, and Dutch.
• Passion for hospitality, service, and innovation.

Why Join Us?

• Immersion in a dynamic and transforming hotel environment.
• Opportunity to be a key player in strategic projects.
• Stimulating learning environment with exposure to various facets of the hotel business.
• Significant prospects for development and skill enhancement.