Accor est un leader mondial de l'hôtellerie, fort de plus de 5 000 hôtels et de 10 000 espaces de restauration et bars implantés dans 110 pays. Le groupe déploie un écosystème hôtelier pleinement intégré, qui compte parmi les plus diversifiés du secteur. Celui-ci associe des enseignes de luxe et haut de gamme à des offres milieu de gamme et économiques, adossées à des concepts lifestyle exclusifs, lieux de spectacle et de divertissement, vie nocturne, restaurants et bars, résidences privées, hébergements partagés, services de conciergerie, espaces de co-working... Accor dispose ainsi d'un portefeuille de marques incomparables, animé par quelque 300 000 collaborateurs à travers le monde. Plus de 65 millions de membres bénéficient par ailleurs du programme de fidélité complet du groupe, ALL - Accor Live Limitless, le compagnon lifestyle du quotidien, qui donne accès à un large éventail de récompenses, de services et d'expériences. Le groupe s'attache en outre, au travers de ses initiatives Planet 21 - Acting Here, Accor Solidarity, RiiSE et ALL Heartist Fund initiatives, à agir concrètement en matière d'éthique et d'intégrité professionnelle, de tourisme responsable, de développement durable, d'engagement solidaire, de diversité et d'inclusion.

• Ensures professional sales Calls using Selling principles and SMART Selling philosophies.
• Carefully plans Sales Calls into defined objectives.
• Maintains a detailed knowledge of Hotel facilities, features and services.
• Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.
• Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Sales.
• Pre-qualifies and targets prospects, utilising hotel database and develops appropriate and effective sales solicitation strategies to increase hotel's market share.
• Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect.
• Meets and greets VIP guests upon arrival/departure.
• Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities.
• Entertains and conducts hotel inspections to relevant representatives/delegates whenever required.
• Establishes strong contacts to source for information in regard to planned and upcoming functions/ events.
• Reviews and constantly seeks Productivity level improvements through the process of "taking work out of the system" (when appropriate) and thorough streamlining of work process.
• Implements all sales action plans related to responsibility areas as outlined in the Marketing plan.
• Ensures all Heartists maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.
• Assists in the recruitment and selection of Sales Heartists if required. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting Heartists.
• Maximises the effectiveness of Heartists by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
• Assists to conduct annual Performance Development Discussions with Heartists and to support them in their professional development goals.
• Encourages Heartists to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.