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Incident Manager IOT F/H

Le 31 décembre

Critères de l'offre

  • Manager (H/F)
  • Seclin (59)
  • CDI
  • Temps Plein
  • Domaines d'expertise : Logistics , Big data , Analytical Skills , Innovation , Creative solutions Voir plus , Télécommunication , Delivery , Consulting , Support , Transport , Information Technology , Chiffre d'affaires , Sécurité , Conseil , Customer-Focused , System integration , Innovative , Financial institutions , Process management , Industry , Paie , Incident management , Vehicles , Take decisions , Manageur , Embedded software , Government , Clear Voir moins
  • Niveau d'études : Bac. Général

L'entreprise : Atos

Atos SE (Société Européenne), est une entreprise leader de services numériques avec un chiffre d'affaires annuel pro forma de l'ordre de 12 milliards d'euros et environ 100 000 collaborateurs dans 72 pays. Atos fournit à ses clients du monde entier des services de conseil et d'intégration de systèmes, d'infogérance, de Big Data et de Sécurité, d'opérations Cloud et des services transactionnels par l'intermédiaire de Worldline, le leader européen et un acteur mondial dans les services de paiement. Grâce à son expertise technologique et sa connaissance sectorielle pointue, Atos sert des clients dans différents secteurs : Industrie, Distribution, Transports, secteur Public, Santé, Services financiers, Télécoms, Défense et Sécurité, Médias et Services.

Atos déploie les technologies qui accélèrent le développement de ses clients et les aident à réaliser leur vision de l'entreprise du futur. Atos est le partenaire informatique mondial des Jeux Olympiques et Paralympiques. Le Groupe est coté sur le marché Euronext Paris et exerce ses activités sous les marques Atos, Bull, Canopy, Worldline, Atos Consulting, Atos Worldgrid et Unify.

Pour plus d'information : fr.atos.net

Description du poste

About Worldline

Worldline [Euronext: WLN] is the European leader in the payment and transactional services industry. With innovation at the core of its DNA, Worldline's core offerings include pan-European and domestic Commercial Acquiring for physical or online businesses, secured payment transaction processing for banks and financial institutions, as well as transactional services in e-Ticketing and for local and central public agencies. Thanks to a presence in 30+ countries, Worldline is the payment partner of choice for merchants, banks, public transport operators, government agencies and industrial companies, delivering cutting-edge digital services. Worldline's activities are organized around three axes: Merchant Services, Financial Services including equensWorldline and Mobility & e-Transactional Services. Worldline employs circa 11,000 people worldwide, with estimated pro forma revenue of circa 2.3 billion euros on a yearly basis. worldline.com

Incident Manager

Introduction

We are looking for an Incident Manager to join the Shared Center Connected Living.

The department Vehicles from Shared Center Connected Living provides systems that collect the data from trucks and car provided with our embedded software IoT systems. We are delivering highly effective IoT based solutions for several big operators that are involved in several countries (Switzerland, Germany, Denmark, France…). We have a broad experience with corporate IoT projects, managing the development and the infrastructure from embedded software until the customer portal. Our solutions help a company to optimize the movements of their vehicles and improving the logistics chain and by optimizing the fleet management.

Your mission

As Incident Manager you are accountable to support and actively participate in the delivery of end-to-end services in line with customers and internal SLAs/KPIs.

Working within the Incident Management process, your role includes:

  • Being in charge of Incident resolution within complex environments with complete confidence, engaging internal and external support teams globally
  • Demonstrate the ability to lead the virtual team of technical resources from all technical areas, driving troubleshooting and recovery with confidence and authority reducing time to repair on major and crisis outages
  • Ensure engagement and focus of relevant resolvers for impact and decision making purposes
  • Responsible for verifying the severity of all levels of incidents in order to execute the correct level Incident Management process
  • Accountable as single source delivering clear and accurate communication during all incident across the business and technology including senior and exec management levels
  • Produce comprehensive incident reports to a variety of audiences including senior and exec management level
  • Participate and lead Incident reviews for managed incidents
  • Run daily Health-check calls and make informed decisions regarding escalation of potential issues
  • Ability to adjust in a fast pace every changing environment Leading technical and management conference bridges in a business professional manner
  • Participating in other ITIL processes interfacing with incident management in order to ensure overall process delivery
  • Actively participating in Continual Service Improvement (CSI) activities for Incident Management process

Job Requirements

Mandatory

  • English Speaking
  • ITIL Operational experience in the Incident Management process. Non-Operational knowledge of other ITIL processes interfacing with Incident Management.
  • Bachelors degree in Computer Science, IT or Telecommunication or equivalent in working experience (is a plus - not mandatory)
  • Out-of-the-box thinking, strong analytical skills, ability to propose innovative solutions to complex issues.
  • Ability to work independently and take decisions where necessary
  • Having a strong character, high level of assertiveness, can do attitude and possess a quality driven and customer focused mindset
  • Successful delivery against commitments and deadlines
  • Ability to work in tight deadlines and the ability to maintain focus whilst under pressure
  • Ability to identify problems and work to resolution (see things through) and motivate others to complete tasks on time

Additional

  • Truly interested in process management and passionate in continual improvement
  • Motivated self-starter, with a keen interest in developing and implementing the best practice, creative solutions to the services and the business
  • Cross process knowledge and willingness to expand ITIL expertise by conducting transitions, participating in CSI projects, acting as SPOC for customers and going beyond standard Incident Management process

Why work at Worldline?
Our success comes from strong skills, new ideas, diverse points of view and the energy of all women and men from Worldline. Not only do they represent our Human Capital, they are also key players in our success. We make managing our talents a major asset in the success of our business.
At Worldline, we do more than just managing our talents. It is our top priority to involve them, inspire them, and develop them. In line with our guiding principle "Build your career and grow with us", it is our mission to ensure that their potential can grow and flourish through the numerous development programs and career opportunities we offer.

Your Application
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Référence : 552890301